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Mediator Service Administrative Assistant (Disability Certificate Required)

Hybrid in Zaragoza·Full-time·Added yesterday (last checked 5 Nov)

Agency

Adecco España

4523 open roles

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Our summary

Work mode: Hybrid, Zaragoza
Contract: Fixed-term, full-time hours
Benefits: Flexible pay plan

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

High customer orientation and capacity for empathy.

Agility and speed in the management of inquiries and incidents.

Problem-solving capacity and autonomy in task management.

Good organization and ability to prioritize requests.

Ability to coordinate with different departments and interlocutors.

Excellent oral and written communication skills.

Capacity to work autonomously at certain times.

Orientation toward service quality and problem-solving.

Availability and flexibility to work shifts.

People with disabilities: It will be necessary to hold an official Disability Certificate of 33% or higher issued by the competent public body.

Nice to have

Experience and knowledge of the sector is desirable.

Pay & benefits

What you'll get

Stability is offered from day one. Flexible schedule and possibility of teleworking.

You will enjoy an extra compensation package as the model includes a pension plan and meal allowance; in addition, you can request flexible compensation to access other services such as childcare, transport cards, or training grants.

You will have up to 30 working days of vacation to disconnect and return fully recharged (including holidays, personal days, and corporate holidays).

You will participate in an international and transversal environment with the possibility of working on projects with different teams and countries.

The role

One of the leading international insurance companies is looking to hire a professional oriented toward service and customer care to join its Broker Services area. The selected person will act as a liaison between brokers and the company, providing administrative support and managing inquiries related to policies, claims, and other procedures, ensuring agile, efficient, and high-quality service.

We are looking for an organized, proactive person with excellent communication skills, capable of coordinating with different departments and managing incidents autonomously, always maintaining a high customer orientation.

What you'll do

Support and service to brokers

Attend to broker inquiries related to policies, claims, and administrative processes, providing clear information and effective solutions.

Incident management and resolution

Analyze and resolve operational incidents, performing the necessary follow-up until their correct resolution.

Internal coordination and referral of inquiries

Identify the area responsible for each task and coordinate with different departments to guarantee a fast and appropriate response.

Follow-up of requests

Perform the control and follow-up of inquiries and requests received, ensuring compliance with deadlines and the quality of the service offered.

Customer orientation and service quality

Maintain close and professional communication with brokers, fostering relationships of trust and contributing to an excellent service experience.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.