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Customer Support Administrator

On-site in Peligros·Full-time·Added yesterday (last checked 15 Oct)

Agency
IMAN Temporing

1226 open roles

Overview

Work mode
On-site, Peligros
Contract
Full-time

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This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Minimum 1 year of experience in customer service.
  • Communication skills.
  • Social and interpersonal skills, with the ability to respond with kindness and professionalism.
  • Positive attitude, eagerness to work, and availability to work on weekends.
  • Commitment to service quality and teamwork.

The role

We are looking for personnel for the Customer Service area to join a company manufacturing and selling sports nutrition and natural dietary products. The ideal candidate will use ticketing software, which unifies all messages received through various platforms and transforms them into tickets for management.

What you'll do

  • Manage between 200 and 350 tickets daily, ensuring responses within a 1 to 24-hour timeframe.
  • Focus on after-sales service, guaranteeing customer satisfaction.
  • Measure and analyze performance through metric graphs, considering resolution quality and the user satisfaction level.
  • Maintain clear written communication without spelling mistakes, participating in typing tests and simulated situations to evaluate these skills.

How you'll work

  • Monday to Friday from 9:00-17:00. Possibility of working sporadic Saturdays.

Contract

  • Through a temporary employment agency. Monthly with extensions.

About IMAN Temporing

IMAN Temporing is a Spanish staffing and recruitment company headquartered in Terrassa, Barcelona. The firm specializes in connecting businesses with qualified temporary and permanent personnel across a wide range of sectors, including logistics, industrial maintenance, hospitality, and administrative support. With a strong presence across Spain, IMAN Temporing operates as a key workforce solutions provider for companies in sectors such as retail, food service, and industrial operations.

In Spain, IMAN Temporing has a significant footprint with offices in key cities like Madrid, Barcelona, and Seville, and is known for its focus on operational excellence and workforce flexibility. For international professionals, IMAN offers opportunities in a variety of roles, from administrative and customer service positions to industrial and technical jobs, often requiring Spanish language skills. The company's work culture emphasizes practical, hands-on experience and is well-suited for those looking to integrate into the Spanish labor market.

Industry
Staffing
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