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88,000+ live jobsOn-site in Dos Hermanas·Added 4 days ago (last checked 22 Oct)
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This job advert was originally written in Spanish.
* Basic qualification: Compulsory Secondary Education
*Desirable qualification:
* Professional Experience: Between 6 months and 1 year in customer service positions.
* Other Requirements:
At Grupo MAS, we are looking for a CUSTOMER SERVICE CLERK who wants to be part of this challenge, contributing an operational, analytical, and customer-oriented vision.
🎯 MISSION
To improve customer satisfaction before, during, and after their relationship with the company through professional, effective, and high-quality remote service, which includes both the agile and precise management of their telephone orders as well as driving sales and personalized commercial management oriented toward their needs.
📋 JOB FUNCTIONS
- Analyze and respond with diligence (promptness), efficacy (correctness/solution), and efficiency (proper use of resources) to requests, complaints, doubts, or inquiries from both external and internal customers.
- Handle customer calls to place telephone orders.
- Enter orders into the established systems rigorously, ensuring correct coding, quantities, deadlines, and conditions.
- Resolve customer doubts regarding availability, prices, and delivery conditions.
- Coordinate with the corresponding departments (logistics, stores...) to guarantee correct order processing.
- Follow up on orders and keep the customer informed about their status.
- Perform proactive sales during telephone service, recommending complementary or promotional products.
- Detect unexpressed customer needs and offer solutions aligned with their profile.
- Relay detected sales opportunities to the commercial departments or store managers where appropriate.
- Follow-up and control of actions undertaken in response to customers (external and internal), as well as analysis of the results obtained.
- Detect recurring patterns and propose improvements or structural solutions.
- Participate in team meetings by providing suggestions based on direct contact with customers.
- Execute defined actions or assignments to reinforce customer loyalty.
- After-sales management in digital business
- Management of promotion communications to customers and AR5 stores
- Ad hoc customer inquiries: service assessment, satisfaction level, etc.
1. Corporate Identity.
2. Teamwork.
3. Digital Competence.
4. Analytical Thinking.
5. Organization, Rigor, and Quality.
6. Results Orientation.
7. Communication and Influence.
8. Flexibility.
9. Emotional Management.
Grupo MAS is a leading food retail group in southern Spain, operating more than 260 supermarkets and food service establishments across Andalusia and Extremadura. With a strong focus on fresh, local products and proximity retail, the company employs over 5,600 people and continues to expand through organic growth and acquisitions. Its brands span supermarkets, cash-and-carry, catering, and pet food, reflecting a diversified approach to food distribution and hospitality.
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€2k
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