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Banking Telephone Agent

Hybrid in Jerez de la Frontera·Full-time·Added 3 days ago (last checked 1 Nov)

Agency

Adecco España

3721 open roles

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Our summary

Hours: Split day (jornada partida)
Work mode: Hybrid, Jerez de la Frontera
Contract: Fixed-term, full-time hours

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Contact Center

This job advert was originally written in Spanish.

Requirements

What we're looking for

-Excellent communication and active listening skills.

-Medium level of office automation and handling of digital tools.

-Having a computer equipped with a webcam, microphone, and a stable internet connection for the initial online training.

-Availability to work in person at the offices located in Jerez de la Frontera.

-Ability to work in a team, with a proactive and results-oriented attitude.

-Commitment to service quality and to continuous improvement in job performance.

Nice to have

-Previous experience in customer service, preferably in the banking or financial sector, is valued but not indispensable.

Pay & benefits

What you'll get

By joining this project, you will enjoy:

-Hybrid work starting from the fourth month

-Initial online training completely covered by the company, so that you can start with all the necessary tools.

-Temporary contract with the possibility of joining the permanent staff and professional development within the organization.

-Flexible schedules with part-time employment of 30 to 38 hours per week, in afternoon or split shifts, ideal for balancing your personal and professional life.

-Competitive remuneration in accordance with the sector agreement.

-A pleasant work environment, where camaraderie and mutual support are key.

-Internal promotion opportunities, so that you can grow and advance in your professional career.

-Experience in a renowned multinational, which will add value to your professional career path.

The role

Are you passionate about customer service and looking for an opportunity to develop yourself in the banking sector? This offer is for you! From one of the most recognized companies in the Contact Center field, they are looking for dynamic people, with communication skills and a desire to grow professionally, to join their team in Jerez de la Frontera. As a telephone agent for banking, you will have the opportunity to integrate into a professional environment where learning and teamwork are fundamental pillars. Your main mission will be to provide quality service to customers, attending to their inquiries and needs, as well as exploring cross-selling opportunities. In this position, you will have the opportunity to develop your communication and technical skills while being part of a work environment that values a good atmosphere and teamwork. Additionally, you will receive initial online training, designed so that you acquire all the necessary tools to perform successfully in your new role.Among the functions you will perform, these include:

What you'll do

-Attending to inquiries and resolving customer doubts related to banking products and services.

-Offering effective and personalized solutions to each customer's needs.

-Performing cross-selling of financial products, identifying opportunities to maximize customer satisfaction.

-Managing incidents and requests efficiently, ensuring quality in every interaction.

-Meeting the established objectives in terms of quality and productivity.

-Maintaining a professional and positive attitude on every call, promoting an excellent experience for customers.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry: Staffing

In their own words

Additional information

If you are looking for an opportunity to demonstrate your talent, grow professionally, and be part of a team that values effort and dedication, this is your opportunity! Apply now and take the first step toward an enriching work experience. We look forward to seeing you!

All open roles at Adecco España