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Multichannel Telephone Agent

Remote, Barcelona·Full-time·Added 3 days ago (last checked 1 Nov)

Agency

Adecco España

4157 open roles

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Our summary

Salary: €1 - €10 an hour
Hours: Night shift
Work mode: Remote (Barcelona)
Contract: Permanent, full-time hours
Spanish: Fluent
English: Required
Other languages: Catalan
Education: Upper secondary (Bachillerato)

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

We are looking for people...With a clear orientation toward the customer.

Empathetic, resourceful, and with the capacity to manage incidents.

With excellent oral and written communication skills.

Accustomed to working with IT tools.

Organized and capable of managing several tasks simultaneously.

With an interest in developing within a digital and dynamic environment.

Essential

Native Catalan and Spanish or C1 level.

English minimum level B1.

Completed high school education (Bachillerato).

Previous experience in customer service via voice, email, or chat.

Good handling of IT tools and keyboard agility.

Workspace free of ambient noise.

Stable internet connection (minimum 100 Mbps download and 50 Mbps upload).

Availability to work a fixed night shift.

Nice to have

We will especially value

Experience in multichannel customer service.

Experience in incident and claim management.

Experience in mobility, transport, contact center, or technical support.

Knowledge of digital applications and technological platforms.

Pay & benefits

What you'll get

The company will provide the necessary IT equipment (computer, monitor, headset, and mouse).

Job benefits (What we offer)

100% remote work from anywhere in the Peninsula.

Stable project for one of Europe's leading mobility platforms.

Initial contract of 3 months with subsequent conversion to permanent.

€17,139.58 gross per year.

Language bonus: €130.95 gross/month.

Night shift bonus.

Initial online training during daytime hours.

Possibilities for professional development and internal promotion.

Apply and be part of an international customer service project!

The role

Do you have a high level of Catalan, Spanish, and English? Do you like helping people and resolving incidents? Are you looking for a remote and stable job in customer service? This could be your opportunity to join one of Europe's leading mobility apps!

What you'll do

Your functions- Multichannel customer service via telephone, email, and chat.

- Resolution of inquiries related to user accounts, bookings, and billing.

- Management and follow-up of incidents related to trips, cancellations, delays, or fare discrepancies.

- Basic technical support regarding the application (access, payment methods, updates, and profile configuration).

- Management of claims and application of compensations according to internal procedures.

- Recording and updating cases in corporate tools.

- Prioritization and resolution of urgent incidents, guaranteeing the best experience for the customer.

How you'll work

Work centerstrong>100% Remote work from anywhere in the Peninsula.

Working day and hoursWorking day of 39 hours per week from Monday to Sunday.

Two weekends off per month according to the roster.

strong>Fixed night shift: 00:00h to 08:00h.

During the first month, service will be provided during daytime hours (schedule pending confirmation).

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.