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Customer Service Agent – Phone and Digital Channel

On-site in Barcelona·Part-time·Added 1 month ago

Teladoc Health

14 open roles

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Overview

Job details

From €1,300 a month
Gross, as stated in the ad.
Fixed-term contract
Part-time hours.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak native-level Spanish
Listed as a requirement in the ad.
Catalan
The ad asks for Catalan, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.
Vocational training (FP Grado Medio)
“Formación Profesional o Ciclo Formativo de Grado Medio o Superior (finalizado o en curso.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

- Salary range: starting from €1300 gross / month
- Immediate start.
- Good working atmosphere in a dynamic, international, and constantly growing environment.
- Possibility to access the flexible compensation package after the first year of seniority (childcare vouchers, transport vouchers, health insurance, discounts, etc.).

The role

Are you passionate about customer service and would you like to be part of a leading digital health company? At Teladoc Health International, we are looking to hire a Telephone Manager for our Digital team, initially on a medical leave replacement contract.

The Telehealth department manages care for patients requesting medical guidance through different digital channels, such as video consultations, telephone calls, and chat. Our team performs the initial triage of consultations to facilitate communication with the medical team or to refer to the corresponding area when it involves administrative inquiries related to their policies.

What you'll do

Main functions:
- Attend to patient inquiries through the different communication channels.
- Identify and assess the needs of each patient to offer close and high-quality care.
- Correctly register information and data for each management task in the system.
- Manage incidents and perform the corresponding follow-up.
- Refer cases to the medical team or the appropriate department when necessary.
- Apply and comply with internal management protocols, as well as Teladoc Health International's procedures and policies.

How you'll work

What do we offer?
- Medical leave replacement contract.
- 28-hour work week, with a schedule from 08:00 to 15:00 h, distributed as follows:

*Week 1: Tuesday, Wednesday, Thursday, and Friday.

*Week 2: Wednesday, Thursday, Saturday, and Sunday.

Requirements

Requirements:
- Organized, resourceful, and dynamic people with excellent communication skills.
- Vocational Training or Intermediate or Higher Level Vocational Training (completed or in progress). Training related to the healthcare field will be valued.
- High or native level of Spanish and Catalan is essential. English level will be valued.
- Previous experience in customer service, especially in contact centers, telephone assistance, or the healthcare sector.
- Proficiency in office tools (Microsoft Office) and ease in working with computer applications.

About Teladoc Health

Teladoc Health is a global telehealth and virtual care company that provides on-demand healthcare services, including primary care, mental health therapy, chronic condition management (diabetes, hypertension, weight management), and specialty consultations. The company serves individuals, employers, health plans, and hospitals, offering 24/7 access to doctors and specialists through its platform. With a mission to empower all people everywhere to live their healthiest lives, Teladoc Health operates internationally, including a significant presence in Spain where it offers roles such as customer service agents, nurses, pediatricians, and operations coordinators.

Industry: Digital Health
Founded: 2002
Employees: 5,000–10,000
Headquarters: New York, USA
In Spain: Barcelona
Website: teladochealth.com

Good to know if you are moving

Teladoc Health has a significant presence in Spain, with job openings in Barcelona and remote positions across the country.
The company offers roles for healthcare professionals (nurses, pediatricians) and customer service agents, indicating a multilingual work environment.
As a global telehealth provider, Teladoc Health supports flexible and remote work arrangements, which may appeal to international professionals.
The company's Spanish operations are part of its international expansion, providing opportunities to work in a fast-growing digital health sector.

In their own words

About the company & team

At Teladoc Health International, we are the world's leading brand in virtual healthcare. Our services cover the entire spectrum of medical care needs, from primary care consultations to mental health and specialized medicine.

All open roles at Teladoc Health