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Banking Customer Service Advisor (English C1)

Hybrid in Barcelona·Full-time·Added 5 days ago

Adecco España

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Overview

Job details

€9 - €10 an hour
Gross, as stated in the ad.
Fixed-term contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Be near Barcelona for hybrid days
No relocation package mentioned.
Compulsory secondary education (ESO)
“Estudios secundarios (Eso o similar)” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

What do we offer you?

Initial employment contract of 3 months with a real possibility of extension, as this is a stable service.

Fixed salary according to the Contact Center Collective Agreement for the professional category of Specialist Teleoperator. (€9.72 gross/hour)

Paid online training prior to starting:

Compensation of €306.06 upon passing the probationary period.

Training schedule: 9:00am to 3:00pm.

Duration: 18 days.

Planned start: 10/13/2026 to 11/06/2026

Start date: 11/09/2026

If you are looking for stability and professional development in an established project within the banking sector, this is your opportunity.

Requirements

What we're looking for

Required profile:

- MINIMUM C1 LEVEL ENGLISH IS ESSENTIAL.

- Previous experience in customer service and commercial services (preferably in the banking sector).

- Negotiation and persuasion skills, commercial profile to perform cross-selling.

- Secondary education (High School or similar)

- Exceptional communication skills and ability to work in a team.

- Results orientation and problem-solving ability.

- Basic knowledge of financial products and services.

Nice to have

- A degree in areas related to finance or business is valued.

The role

Are you an enthusiastic person, do you have a passion for helping others, and do you have a C1 level of English? This could be your opportunity! A renowned company in the banking sector is looking to expand its team in Barcelona with customer service and cross-selling agents.

What you'll do

What will you do on a day-to-day basis?

· Handle incoming calls from banking clients.

· Provide clear and concise information about financial products and services.

· Resolve incidents and inquiries effectively and professionally.

· Identify cross-selling opportunities by providing exceptional service.

· Update and maintain accurate records in the CRM system.

How you'll work

38.5h/week schedule. Morning shift from 8am to 4pm or afternoon shift from 4pm to 12am

Work from Monday to Sunday, with two free weekends per month.

On-site start in Barcelona, Avda. Diagonal 67, with possibilities for a hybrid model.

Hiring process

1 interview

Adecco NO cobra ni abona ningún tipo de tasa por la inscripción o participación en sus procesos selectivos.
Las fases publicadas llegan solo hasta la preselección; Adecco no detalla las entrevistas ni los plazos posteriores, que dependen de la empresa usuaria.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry: Staffing
Website: adecco.com