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Disability Services Advisor

On-site in Mijas·Part-time·Added 15 days ago (last checked 22 Oct)

Agency

Adecco España

4299 open roles

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Our summary

Work mode: On-site, Mijas
Contract: Permanent, part-time hours

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Having experience in customer service.

Having availability regarding schedule and to travel and/or reside in the Mijas area.

People with disabilities: It will be necessary to hold an official Disability Certificate of 33% or higher issued by the competent public body.

Pay & benefits

What you'll get

Permanent contract, 30h per week.
Work would be either from 8-14 or from 15-21. It would be Monday to Friday, except for one week a month which would be M to T+S

The role

At Fundación Adecco, we are looking for a person to fill the position of Regional Centralization Services Advisor, to develop the activities that guarantee the best customer experience regarding centralized management.

If you share this objective and your satisfaction is ensuring that customers can bring their ideas and projects to life, this is your offer.

You can be part of a store team located in Mijas in a creative environment, advising the customer.

What you'll do

*Related to customer service

Responding to customer complaints coming through RCO, either at the central RCO level or through the stores.
Notifying customers of date changes due to date errors or lack of product in installation management.
Collecting payments for extras at customers' homes, attending to calls or emails regarding extras and extensions when the installer is at the customer's home.
Active listening to the voice of the customer to establish priorities and improvement plans.

*Related to installers.

Training installers in the use of tools, and providing communication and support for operational doubts and management issues.
Maintaining the updated calendar for installers.
Document management for the installer.
Sending installers the measurement and installation work to be performed for the following week.
Budget claims.

*Related to stores

Training store staff on the operation of centralization and regional RCO.
Connecting with the Installation Leader of each store for possible manual payments or incident resolutions.
Performing incident management.
Quality and after-sales follow-up.
Product replenishments or direct exchanges.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.