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German Customer Service Representative

On-site in Vallecas·Full-time·Added 9 days ago (last checked 1 Nov)

Agency

Adecco España

4251 open roles

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Our summary

Salary: €24,710 a year
About €1,640 a month after tax.
Hours: Monday to Friday
Payments: 12 salary payments a year
Work mode: On-site, Vallecas
Contract: Permanent, full-time hours
Spanish: Expected (ad in Spanish)
Other languages: German

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

If you are passionate about customer service, speak German, and are looking for job stability, we want to meet you! Apply and take the next step in your professional career.

High level of German (essential).

Previous experience in customer service, incident management, or telephone support.

IT agility and experience using CRM tools or management platforms.

Intermediate level of Excel.

Good typing speed and the ability to record information accurately.

A resourceful, organized, and empathetic person accustomed to working with a high volume of calls.

Nice to have

You will have the opportunity to be part of a stable project where every day will be different, helping hundreds of customers resolve their incidents and contributing to offering an excellent service experience.

Pay & benefits

What you'll get

Stable contract

Salary of €24,710 gross per year (12 payments)

Full-time, Monday to Friday from 09:30h to 18:30h (one hour break).

Initial training to facilitate your adaptation to the position

The role

Do you like helping people and finding fast and effective solutions?

If you enjoy interacting with customers, thrive in dynamic environments, and have a high level of German, this could be the opportunity you have been waiting for.

We are looking to permanently hire a Customer Service Manager for a major company in the logistics sector located in the Vallecas area, very well connected and close to Mercamadrid and the Madrid Transport Center.

You will be part of an international team where your main mission will be to manage and resolve incidents reported by customers regarding their shipments and orders placed through e-commerce platforms.

What you'll do

Handle customer calls and manage inquiries related to shipments, deliveries, and incidents.
Record all information and follow up on each case in the CRM tool.
Resolve incidents such as incomplete deliveries, damaged packages, delays, or any other claim related to the service.
Follow up on each management task until its final resolution, keeping the customer informed at all times.
Manage inquiries through different channels: telephone, email, and internal platforms.
Detect recurring incidents and propose improvements that contribute to optimizing processes and the customer experience.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.