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BPO Services Coordinator

On-site in Madrid·Full-time·Added 15 days ago

Still open when we checked on 4 Oct

Adecco España

5660 open roles

Overview

Job details

  • €23,000 - €26,000 a year

    Gross, as stated in the ad.

    About €1,520 - €1,710 a month after tax.

  • Permanent contract

    Full-time.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Madrid

    No relocation package mentioned.

  • Driving licence and own vehicle

    EU licences are valid in Spain; most others only for six months after you become resident.

Benefits

  • Private health insurance

    Per the ad: paid by the employer, or taken through flexible pay.

  • Meal vouchers

    A restaurant card or tickets, per the ad.

Skills

This job was automatically translated to English.

Requirements

What we're looking for

Requirements:

- Training related to the area is valued.

- Between 1-2 years of experience performing similar functions.

- High level of leadership.

-Availability to work weekends on an occasional basis when there is an event.

- Great capacity for organization and planning.

- Driver's license and own car.

Pay & benefits

What you'll get

Benefits:

- We care about your adaptation to the role. That is why, from day one, we will handle your onboarding and provide you with initial training so you can learn about the company in detail.

- You will work Monday to Friday from 9:00 to 18:00h.

- You will receive a fixed salary that can be supplemented with a variable salary. Additionally, as at Adecco, you and your loved ones are the most important, you will be able to enjoy a benefits plan (health insurance, meal vouchers, childcare vouchers, etc.) that will increase your purchasing power.

The role

If you are passionate about people management and direct customer interaction, in this project as a BPO Services Coordinator, in Madrid, for Adecco Outsourcing, you will have the opportunity to lead teams, manage some of our major accounts, and work day by day on our customers' satisfaction.

You will be the person responsible for overseeing and managing the service workers, being present in their day-to-day work in order to motivate them and resolve any questions or incidents that may arise in their workplace.

By collaborating closely with the client, you will be able to identify areas for improvement in the service and in procedures, with the autonomy to implement initiatives. Without a doubt, everything you will learn will help you grow personally and professionally.

What you'll do

The main responsibilities you will need to carry out will be:

- You will coordinate the team in your charge.

- You will maintain communication with union representatives: collecting doubts, providing information on news, and delivering monthly documentation.

- You will carry out periodic inspections of work facilities.

- You will ensure the correct performance of accident investigations within the deadline.

- You will be responsible for health surveillance.

- You will plan training and information regarding OSH.

- You will ensure the stock of PPE and the delivery registry.

- You will perform the control of Vacations and Absenteeism

- You will control the delivery of uniforms, ID cards, access cards, lockers, mobile phones, and other materials delivered at the workplace.

- You will perform the daily monitoring of absenteeism and justifications for absences.

- You will be in charge of monitoring sizing planning and controlling contract duration according to operational needs.

- You will be responsible for the analysis of performance evaluation results and the implementation of action plans.

- You will ensure a correct welcome for personnel in the service.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry
Staffing
Website
adecco.com

In their own words

Additional information

Because we believe in Talent and not in labels, we are committed to non-discrimination based on race, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation or any other personal condition. These are our principles, the ones that guide our way of acting, our way of being, understanding and leading the labor market.Ref tag0824

At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.

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