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Debt Collection Specialist

Hybrid in Madrid·Full-time·Added yesterday (last checked 12 Nov)

Agency

Adecco España

4325 open roles

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Our summary

Salary: €19,000 a year
About €1,410 a month after tax.
Work mode: Hybrid, Madrid
Contract: Fixed-term, full-time hours
Spanish: Expected (ad in Spanish)

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

If you have experience in debt collection, payment monitoring, customer service, and negotiation, and you consider yourself an organized, proactive, and results-oriented person, we want to meet you!

At least 1 year in collections management; experience in early-stage debt recovery and/or banking bad debt and consumer finance will be especially valued, though not limited to.
Experience using telephone dialers in a contact center environment.
Experience in negotiation with individual debtors and/or SMEs.
Clear and empathetic communication; ability to maintain difficult conversations with calmness and professionalism, as well as writing skills.
Results orientation; focus on the payment agreement as the objective of each interaction.
Digital adaptability; comfort working with multiple simultaneous channels (voice, email, chat, portal).

Nice to have

Experience with Salesforce contact center CRM or other similar tools, though not limited to.

Pay & benefits

What you'll get

Modality: On-site, teleworking from the 4th month.
Fixed salary: €19,000 gross annual + monthly variable.
Full-time position
Schedule: Monday to Thursday from 09:00 to 18:00 · Friday from 09:00 to 15:00
Contract: Through a temporary employment agency (ETT) for 6 months with the possibility of permanent hiring.
Training: Initial training provided by the company and included within the contract.

The role

Do you have experience in collections management and would you like to continue developing your professional career in a dynamic environment? This is your opportunity!

We are looking for a Collections Specialist to join an important company in Madrid.

What you'll do

Management of inbound interactions:

Attend to and manage incoming or outgoing interactions assigned by the Omni-Channel system—calls, cases, chat, and email—according to availability and the channel authorized by the manager.

Negotiation and debt recovery:

Contact the debtor, identify their financial situation, and propose payment agreements adapted to full payment or a payment plan.
Manage objections, disputes, and situations of financial difficulty following established negotiation protocols.

CRM registration and quality:

Register all activity in the CRM with precision, including notes, closing classification, and comments for each interaction.
Keep the debtor's contact details up to date.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.