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Telephone Debt Collector

Hybrid in Madrid·Full-time·Added yesterday (last checked 10 Nov)

Agency

Randstad España

6488 open roles

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Our summary

Salary: €18,050 a year
About €1,370 a month after tax.
Hours: Monday to Friday
Work mode: Hybrid, Madrid
Contract: Fixed-term, full-time hours
Spanish: Expected (ad in Spanish)
Benefits: Meal vouchers

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Negotiation and persuasion skills: Ability to handle objections and close beneficial agreements.
Communication and empathy: Assertive language, active listening, and self-control in high-pressure situations.
IT tools: Proficiency in the use of CRM systems, mass/predictive dialers, and office suites (Excel).
Results orientation: Work focused on the achievement of objectives and recovery KPIs.
Basic legal knowledge: Notions regarding LOPD (Data Protection Law) and ethical collection best practices.

Pay & benefits

What you'll get

Direct hiring by the client company (stable position).
Salary: €18,050 gross/year.
Social benefits: Meal vouchers.

The role

Do you have negotiation skills and are you looking for a stable project in the collections management area? We are looking for a Telephone Collections Agent to join the permanent staff of a major company in the sector. If you are goal-oriented, have persuasion skills, and are looking for a Monday-to-Friday position with an excellent working environment, this opportunity is for you!

What you'll do

Telephone management: Making and receiving calls to customers for debt management.
Negotiation: Payment agreements, refinancings, and viable plans adapted to the debtor.
File analysis: Prior review of the customer's history and the status of the debt.
CRM registration: Continuous recording and tracking of management actions and payment commitments.
Document management and referral: Control of supporting documents and escalation of complex cases to legal proceedings.

How you'll work

Working day: Monday to Friday, full-time (estimated schedule from 09:00 to 18:00 h, to be confirmed).
Flexibility: Hybrid modality (remote/on-site) once the learning curve has been completed.

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.