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This job advert was originally written in Spanish.
Knowledge of Windows 10 and 11, Microsoft 365, Active Directory, antivirus, printers, and Android devices is required, in addition to basic notions of networking (LAN/WAN, TCP/IP, DNS, and DHCP).
We are looking for people with a service orientation, capacity for teamwork, autonomy, empathy, and good communication skills. Knowledge related to electronic devices associated with HVAC systems will be valued, although it is not essential.
We are looking for an N1 Help Desk Technician to join a stable project in Madrid. The selected person will provide technical support to users, managing incidents and ensuring the correct functioning of corporate equipment and applications.
Their functions will include user support via telephone, email, and remote support; the registration and tracking of incidents using ticketing tools (Jira, ServiceNow, or Remedy); as well as the resolution of hardware and software problems. They will also perform installation and configuration of computer equipment, peripherals, equipment imaging, backups, and system restoration.
ILUNION is a Spanish business group owned by ONCE Foundation, operating across multiple sectors including hotels, security, cleaning, laundry services, elderly care, and accessibility solutions. With over 35,000 employees, the group is one of Spain's largest employers of people with disabilities, integrating social commitment into its business model. Its hotel division, ILUNION Hotels, manages a portfolio of urban and resort properties across Spain, while other business units provide facility services, textile care, and senior living solutions.
ILUNION has a strong presence throughout Spain, with offices and operational centers in Madrid, Barcelona, Seville, Valencia, and many other cities. The company is deeply committed to social inclusion, with a workforce where over 40% of employees have disabilities. For international professionals, ILUNION offers a unique opportunity to work in a purpose-driven organization that values diversity and inclusion, with roles ranging from hotel operations to healthcare and technical positions. The company provides a supportive work environment and is actively involved in creating accessible and inclusive workplaces.
or browse Madrid·Engineering·IT support·Junior·Hybrid·Top Employers Spain·Community of Madrid·Hotels
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