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Service Desk Technician (with disability) in Madrid

Remote, Madrid·Added today (last checked 29 Oct)

ILUNION

619 open roles

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Our summary

Salary: €18,355 a year
About €1,390 a month after tax.
Hours: Rotating shifts
Work mode: Remote, with limits
Contract: Permanent

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Skills

ILUNION is hiring for this role in several places. This vacancy is in Madrid.

This job advert was originally written in Spanish.

Requirements

What we're looking for

Knowledge of Windows 10 and Windows 11, Microsoft 365, Active Directory, antivirus, configuration of printers and Android devices, as well as basic notions of LAN/WAN networks, TCP/IP, DNS, and DHCP is required. The person must be able to investigate and diagnose incidents to restore service in the shortest possible time, offering close and user-oriented attention.

Minimum of 1 year of experience as an N0/N1 Help Desk Technician or similar.
Experience in technical support to users and resolution of hardware and software incidents.
Knowledge of Windows, Microsoft 365, Active Directory, and ticketing tools.
Disability certificate equal to or greater than 33% or a valid permanent disability (essential requirement).

Nice to have

We are looking for professionals with teamwork capacity, empathy, communication skills, autonomy, and service orientation. Knowledge of electronic devices related to HVAC systems (climate control, heating, and air conditioning) will be valued, although it is not essential.

Minimum English level A1 (A2 is a plus).

Pay & benefits

What you'll get

Permanent contract.
Gross Annual Salary: 18,355 €.
Morning and afternoon shifts.
Teleworking model.
Ongoing training and professional development opportunities.
Social benefits, including free psychological support.
Employee discounts and corporate advantages.

The role

We are looking for an N1/N2 Help Desk Technician to join a stable project in Madrid. The selected person will be responsible for providing technical support to users, managing incidents, and ensuring the correct operation of corporate equipment and applications.

What you'll do

Their functions will include telephone and email support, the registration, tracking, and resolution of incidents using tools such as Jira, ServiceNow, or Remedy, as well as remote support to users. They will also perform diagnostic and resolution tasks for hardware and software incidents, installation and configuration of computer equipment and peripherals, equipment imaging, backups, and system restoration.

About ILUNION

ILUNION is a Spanish business group owned by ONCE Foundation, operating across multiple sectors including hotels, security, cleaning, laundry services, elderly care, and accessibility solutions. With over 35,000 employees, the group is one of Spain's largest employers of people with disabilities, integrating social commitment into its business model. Its hotel division, ILUNION Hotels, manages a portfolio of urban and resort properties across Spain, while other business units provide facility services, textile care, and senior living solutions.

ILUNION has a strong presence throughout Spain, with offices and operational centers in Madrid, Barcelona, Seville, Valencia, and many other cities. The company is deeply committed to social inclusion, with a workforce where over 40% of employees have disabilities. For international professionals, ILUNION offers a unique opportunity to work in a purpose-driven organization that values diversity and inclusion, with roles ranging from hotel operations to healthcare and technical positions. The company provides a supportive work environment and is actively involved in creating accessible and inclusive workplaces.

Industry: Hotels
Founded: 2014
Employees: 50,000+
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Seville and 7 more

Good to know if you are moving

ILUNION is a social enterprise that employs over 40% of its workforce from people with disabilities, making it a leader in inclusive employment in Spain.
The company operates in multiple sectors including hotels, security, cleaning, laundry, and senior care, offering diverse career opportunities.
ILUNION has a strong commitment to accessibility and innovation, with a dedicated business unit for accessibility solutions.
The company is part of the ONCE Foundation, one of the most prominent social organizations in Spain, providing stability and a strong corporate culture.
ILUNION offers roles across Spain, from major cities like Madrid and Barcelona to smaller towns, providing opportunities in various regions.

All open roles at ILUNION