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Helpdesk Technician

On-site in Madrid·Full-time·Added 20 days ago

Overview

Job details

  • Full-time hours

    Per the ad.

Requirements

  • Have the right to work in Spain

    BETWEEN Technology doesn't mention sponsorship in the ad.

  • Work on-site in Madrid

    No relocation package mentioned.

  • Have 5+ years of experience

    Mid-level role.

  • Higher vocational training (FP Grado Superior)

    “Título de Técnico Superior en Administración de Sistemas Informáticos o similar” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

At BETWEEN, we are committed to your professional development and well-being. Therefore, we offer you:

  • Medical insurance fully covered for you and your family.
  • Continuous training opportunities: Access language courses, technological certifications, bootcamps, and other training to enhance your skills.
  • Diversity of events: Participate in our social and networking activities, such as BETWEEN Night, padel tournaments, and much more.
  • Flexible compensation: Enjoy benefits adapted to your needs, such as meal vouchers, transport allowances, and childcare assistance.
  • Referral program: Receive incentives for validating or recommending talent to join our team.

The role

At BETWEEN, we offer you the opportunities you need to reach your professional goals. If you want to develop your capabilities in IT and Engineering, this is your next destination! We provide support in a wide variety of areas such as Firmware, Software, BI, Design, Project Management, and many more. Additionally, we develop custom technological solutions from our BETWEEN Labs. We are looking for a Helpdesk Technician to expand one of our teams in Madrid.

What you'll do

The main responsibilities and tasks you will perform in this position are:

  • Technical support to users in the use of systems and applications.
  • Installation, configuration, and maintenance of computer equipment (hardware and software).
  • Diagnosis and resolution of hardware and software faults on desktop and laptop computers.
  • Management of operating system configuration, including Windows, Linux, and MAC OS.
  • Support in the configuration and troubleshooting of peripherals, including printers and other devices.
  • Resolution of incidents related to local area networks (LAN) and Wi-Fi connections.
  • Support in the configuration and proper functioning of videoconferencing systems.
  • Registration, tracking, and closure of incidents through a ticketing system.
  • Preparation and maintenance of technical documentation and user guides.
  • Escalation of complex incidents to the corresponding technical teams.
  • Provision of remote and on-site support to users.

Requirements

  • Higher Technician Degree in Computer Systems Administration or similar
  • English level: B1
  • 5 years of experience as Helpdesk, preferably in an educational environment
  • Knowledge of specific tools, platform methods, proceduralization, and ITIL knowledge.
  • Availability to work in a 100% on-site format. Having a vehicle is necessary
  • Availability to work in shifts from Monday to Saturday (37.5 hours per week).

About BETWEEN Technology

BETWEEN Technology is an IT and engineering consulting firm based in Sant Cugat del Vallès, Spain, specializing in industrial engineering, automation, robotics, and digital transformation. The company provides technical consulting and staffing solutions across sectors such as automotive, pharma, energy, aerospace, and infrastructure, with a strong focus on engineering projects, industrial maintenance, and software development. With around 50 open roles in Spain, it supports clients in both technical and managerial capacities, from CAD design and PLC programming to data engineering and AI.

Industry
IT and Engineering Consulting
Employees
1,000
Headquarters
Sant Cugat del Vallès, Spain
In Spain
Sant Cugat del Vallès, Barcelona, Madrid and 4 more

Good to know if you are moving

  • The company is headquartered in Sant Cugat del Vallès, near Barcelona, a major tech and industrial hub in Spain.
  • Open roles span multiple locations across Spain, including Madrid, Barcelona, Gijón, Sevilla, and Tarragona, offering flexibility for relocation.
  • Many positions require Spanish language skills, but some roles, especially in engineering and IT, may be open to international candidates with strong technical backgrounds.
  • The company works on projects in sectors like automotive, pharma, energy, and aerospace, providing opportunities to work on complex industrial systems.
  • Some roles involve travel or on-site work, which may be relevant for candidates interested in field engineering positions.
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