IT Solutions Consultant - Customer / Retail

Multidisciplinary, dynamic, young teamwork environment.

Full-time continuous schedule from Monday to Friday.

Maximum 72 days of teleworking per year

Guarantee the definition, implementation, and evolution of technological solutions that support the customer experience and operations in-store and across digital channels, ensuring their availability, efficiency, and alignment with business needs, with on-time delivery, quality, and value.

1 Definition and evolution of customer and retail solutions:

• Analyze and understand business needs in the customer and retail scope (physical store, e-commerce, marketplaces, and other customer interaction channels), defining functional and technical requirements.
• Evaluate the feasibility of solutions and propose efficient, scalable alternatives aligned with operations across all customer channels.
• Lead the functional evolution of solutions oriented toward customer experience and operations in-store and across digital channels, ensuring their adaptation to omnichannel business needs.
• Research and analyze improvements using novel tools, seeking to evolve technologies in stores and sales channels.

2 Management of solutions, technology, and integration

• Evaluate, select, and evolve technologies, tools, and platforms in the customer and retail scope, applicable to physical stores and all digital channels.
• Guarantee correct functional integration with the rest of the company's systems, ensuring an end-to-end vision of processes at all customer touchpoints.
• Ensure the stability, availability, and performance of critical tools for in-store operations and digital sales and customer interaction channels.
• Promote standardization and the efficient use of solutions across all channels, avoiding duplications.

3 Coordination, execution, delivery, and demand management.

• Coordinate with technical teams, business, and providers for the correct implementation of solutions in physical stores and digital customer channels.
• Supervise execution, ensuring compliance with deadlines, quality, and scope.
• Guarantee compliance with commitments made to the business across all customer interaction channels.
• Identify, anticipate, and manage risks and impacts on store operations and digital channels, defining mitigation plans.
• Manage the relationship with providers within their scope of responsibility.
• Lead and manage the assigned team, ensuring its correct organization, professional development, and alignment with the area's objectives.

4 Continuous improvement and user experience

• Identify and drive improvements in customer experience and operational efficiency in physical stores and all digital channels.
• Prioritize initiatives based on impact on business and customer experience in the omnichannel environment.
• Ensure that solutions provide real value to the customer and the business at all touchpoints.
• Promote best practices and standards in the design and use of customer-oriented solutions.

5 Adoption, support, and communication

• Facilitate communication between business and technical teams in customer and retail initiatives across all channels.
• Ensure the correct adoption and use of solutions in-store and via digital channels by users.
• Document solutions and provide support and training when necessary.

6 Team management

• Lead and develop the assigned team, ensuring correct work organization, activity prioritization, and the professional development of individuals, aligned with the area's objectives.

7 Knowledge of AI use and implementation in retail tools. Capacity for innovation and seeking alternatives to traditional software with AI tools oriented toward retail environments will be requested.