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TRAX Operational Support Technician

On-site in Llucmajor·Full-time·Added today

Air Europa

21 open roles

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Overview

Job details

Permanent contract
Full-time hours.

Requirements

Have the right to work in Spain
Air Europa doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in Llucmajor
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

Permanent contract with full-time hours according to the collective agreement.
24/7 service with rotating shifts and on-site at our Llucmajor offices.
Joining a technological environment linked to operations and aeronautical maintenance.
Contact with business teams and an international technological provider.
A position in which you will be able to expand your knowledge of ERP systems, operational support, and aviation sector processes.
Teamwork within a dynamic and problem-solving oriented environment.

Requirements

What we're looking for

IT technical profile with at least 1-2 years of experience providing technological support and service to business areas.
Ability to diagnose and resolve incidents.
Proactive, dynamic person oriented towards seeking solutions.
Ability to work in a team and perform effectively in an operational environment.
Availability to work rotating shifts.
Intermediate level of English, especially for communication with the international provider.

Nice to have

We would especially like you to have knowledge in:

SQL.
Jira.
Power BI.
Microsoft 365.

The role

At Air Europa, we are looking to hire a TRAX Operational Support Technician to join the team responsible for providing support to our aeronautical maintenance ERP.

Your work will contribute directly to operational continuity, helping teams use TRAX efficiently and resolving incidents that arise in their day-to-day activities.

If you enjoy investigating problems, working with different stakeholders, and seeking solutions in a dynamic environment, this opportunity may be for you.

Guarantee the correct operational functioning of TRAX, providing first-level support, performing proactive system monitoring, and coordinating incident resolution with the provider when necessary.

What you'll do

Diagnose and resolve level 1 incidents related to the front-end of the aeronautical maintenance ERP.
Attend to and assist users during incident resolution.
Escalate and manage incidents with the TRAX provider in the United States.
Follow up on open cases until their resolution.
Proactively monitor the functioning of the ERP.
Identify recurring problems and collaborate in the search for solutions.
Work in a coordinated manner with the TRAX Support team and other business areas.

About Air Europa

Air Europa is a major Spanish airline headquartered in Llucmajor, Mallorca, operating scheduled passenger and cargo flights to Europe, the Americas, Africa, and the Middle East. As part of the Globalia group, it is one of Spain's leading carriers, with a fleet of Boeing aircraft and a strong focus on transatlantic routes. The airline employs thousands of staff across its operations, including flight crews, maintenance engineers, and corporate functions.

In Spain, Air Europa has significant operations in Madrid (its main hub), Palma de Mallorca, and other cities, with a large workforce in technical, operational, and administrative roles. The company offers opportunities for international professionals, particularly in aviation maintenance, flight operations, and corporate functions, with roles often requiring Spanish language skills. Its culture is rooted in Spanish aviation, and it provides a dynamic environment for those seeking careers in the airline industry.

Industry: Airlines
Founded: 1986
Employees: 5,000–10,000
Headquarters: Llucmajor, Spain
In Spain: Madrid, Palma de Mallorca, Llucmajor
Website: aireuropa.com

Good to know if you are moving

Air Europa is headquartered in Llucmajor, Mallorca, but its main operational hub is Madrid-Barajas Airport, where most roles are based.
The airline is part of the SkyTeam alliance, offering global connectivity and potential career mobility within partner airlines.
Many technical and operational roles require Spanish, but English is also valued, especially for international routes.
The company offers roles in aviation maintenance, flight operations, and corporate functions, with opportunities for career growth in a major European airline.
As a subsidiary of the Global Air Group, Air Europa benefits from the resources and stability of a larger aviation group.

All open roles at Air Europa