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Implementation Technician

Hybrid in Llucmajor·Full-time·Added today (last checked 29 Oct)

Air Europa

20 open roles

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Our summary

Hours: Monday to Friday
Work mode: Hybrid, Llucmajor
Contract: Permanent, full-time hours

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience in technical support, air distribution, NDC connectivity, or similar positions.
Understanding of the flows and processes associated with an air booking:
Payment processes.
Ticket issuance.
Booking statuses and lifecycle.
Ability to analyze logs, reproduce errors, and diagnose technical incidents.
Intermediate level of English.
Ability to communicate with agencies, technical teams, and providers.
Analytical, organized, problem-solving, and service-oriented profile.

Nice to have

Previous experience in Grupo Globalia.
Knowledge of the Amadeus reservation system.
Knowledge of XML and JSON.
Familiarity with the NDC standard and IATA message schemas, such as AirShopping and OrderCreate, among others.
Experience with testing or Sandbox environments.
Knowledge of B2B portals aimed at travel agencies.

Pay & benefits

What you'll get

Stability from day one: permanent contract in a consolidated company that bets on long-term development.
Flexibility that adapts to you: Monday to Friday schedule with flexibility so you can balance your personal and professional life.
A high-impact professional environment: you will work in a demanding sector such as aeronautics, where digital distribution and NDC support are key to the experience of agencies and their customers.
Travel with advantages: you will be able to access tickets with our company and partner airlines for yourself, your family, and your friends. Because those who help fly also deserve to fly.

The role

At Air Europa, we continue to drive the evolution of our digital distribution to offer agencies increasingly agile, efficient, and reliable connectivity. We are looking to hire a Distribution Senior Specialist who will become a technical benchmark in NDC/B2B Portal, accompanying agencies during their onboarding and helping them resolve any incidents that may arise after integration.

If you have experience in air distribution, enjoy analyzing technical incidents, and know the complete booking cycle, this could be a great opportunity to continue developing your career in the aeronautical sector.

What you'll do

Act as a technical benchmark for agencies after their integration, resolving doubts and incidents related to the system, procedures, and NDC protocols.
Review and manage agency connection requests to the NDC/B2B Portal, in accordance with the established onboarding procedure.
Analyze logs and errors in XML and JSON messages to identify the origin of failures.
Resolve first-level technical incidents and determine which ones must be escalated to the implementation team or the technology provider.
Perform NDC testing in the Sandbox environment to reproduce, analyze, and diagnose incidents reported by agencies.
Maintain, update, and improve NDC/B2B procedure guides intended for the agency support department.
Prepare and improve guides related to implementation processes.
Collaborate with internal teams and technology providers to facilitate the monitoring and resolution of incidents.

About Air Europa

Air Europa is a major Spanish airline headquartered in Llucmajor, Mallorca, operating scheduled passenger and cargo flights to Europe, the Americas, Africa, and the Middle East. As part of the Globalia group, it is one of Spain's leading carriers, with a fleet of Boeing aircraft and a strong focus on transatlantic routes. The airline employs thousands of staff across its operations, including flight crews, maintenance engineers, and corporate functions.

In Spain, Air Europa has significant operations in Madrid (its main hub), Palma de Mallorca, and other cities, with a large workforce in technical, operational, and administrative roles. The company offers opportunities for international professionals, particularly in aviation maintenance, flight operations, and corporate functions, with roles often requiring Spanish language skills. Its culture is rooted in Spanish aviation, and it provides a dynamic environment for those seeking careers in the airline industry.

Industry: Airlines
Founded: 1986
Employees: 5,000–10,000
Headquarters: Llucmajor, Spain
In Spain: Madrid, Palma de Mallorca, Llucmajor

Good to know if you are moving

Air Europa is headquartered in Llucmajor, Mallorca, but its main operational hub is Madrid-Barajas Airport, where most roles are based.
The airline is part of the SkyTeam alliance, offering global connectivity and potential career mobility within partner airlines.
Many technical and operational roles require Spanish, but English is also valued, especially for international routes.
The company offers roles in aviation maintenance, flight operations, and corporate functions, with opportunities for career growth in a major European airline.
As a subsidiary of the Global Air Group, Air Europa benefits from the resources and stability of a larger aviation group.

In their own words

Additional information

At Air Europa, we work so that every person can contribute their uniqueness and develop their full potential. We promote equal opportunities and a respectful and inclusive candidate experience, with concrete actions to eliminate barriers and reinforce diversity at all levels.

All open roles at Air Europa