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Service & Performance Manager – General Services

On-site in Getafe·Full-time·Added 16 days ago (last checked 15 Oct)

Airbus Spain

358 open roles

Our summary

Work mode
On-site, Getafe
Contract
Full-time
English
Required
Education
Master's degree

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

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Skills

Requirements

What we're looking for

Waste management, auxiliary services, company cars, catering and vending in Getafe.
Monitoring and improvement of KPIs (quality, satisfaction, incidents, service times, etc.).
Supervision of contractual compliance and SLAs with suppliers.
Analysis of consumption data, trends, and optimization opportunities.
Definition and implementation of continuous improvement plans.
Budget management and cost control.
Audit coordination.
Action plan management.
Adherence to applicable regulations and standards.

SKILLS

Education: * Degree in Engineering or similar, EQF Level 7 (Master's level).
Up to 3 years of experience in supplier management.
Experience in KPI management and data analysis.
Experience in vendor and contract management.
Proficiency in Microsoft and Google analysis tools.
Project management.
Knowledge of SLAs and service contracts.
Personal Skills:
Results-oriented.
Analytical skills.
Negotiation skills.
Proactivity and focus on continuous improvement.
Ability to work cross-functionally and manage multiple stakeholders.
English level B2 or higher.

Valued Extras (Nice-to-have):

Experience in medium/large industrial or corporate environments.
Knowledge of sustainability applied to services (waste reduction, energy efficiency, etc.).

WHICH BENEFITS WILL YOU HAVE AS AIRBUS EMPLOYEE? At Airbus we are focused on our employees and their welfare. Take a look at some of our social benefits: Vacation days plus additional days-off along the year. Attractive salary. Collective transport service in some sites. On-site facilities (among others): free canteen, kindergarten, medical office. Possibility to collaborate in different social and corporate social responsibility initiatives. Excellent upskilling opportunities and great development prospects in a multicultural environment.

WANT TO KNOW MORE ABOUT US? #AirbusDiversity Airbus is a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a worldwide scale, pioneering sustainable aerospace for a safe and united world. With around 130,000 employees and as the largest aeronautics and space company in Europe and a worldwide leader, Airbus is at the forefront of the aviation industry, connecting people and places via air and space. At Airbus, we support you to work, connect and collaborate more easily and flexibly.

Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Last but not least, the company has been awarded with the "Top Employers Spain 2023" certification and "Top Employers Europe 2023" by Top Employers

The role

An opportunity for a general & sites services manager in Airbus Defence & Space has arisen in Getafe (Madrid)

What you'll do

RESPONSABILITIES

Manage the operational performance, KPI achievement, and contract compliance of the waste management, auxiliary services, company cars, catering and vending in Getafe.
Support in Office Services in Getafe.
Cross-functional support to other general services and FMRE Spain service lines.
The goal is to ensure efficiency, cost control, excellence in the employee experience, and continuous improvement.

Main activities

Job Description

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Employment Type

Agency / Temporary

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Experience Level

Professional

Job Family

Facility Management and Real Estate

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Hiring process

3 steps2 interviewsa task to doseveral weeks in all
  1. Apply online

  2. Screening and preselection · With Talent Acquisition team

  3. Call or short video interview

    With Talent Acquisition team

    Selected applicants are offered a call or a short video interview.

  4. Technical test, case study or online assessment

    Not every role

    Some roles include technical tests, case studies or online assessments.

  5. Business interviews

    With business team and Talent Acquisition team

    One or more interviews with the business team and Talent Acquisition, in person or by video; HR, technical and competency-based discussions.

  6. Offer and onboarding · With Human Resources

  • The process may take several weeks.
  • Recorded video interviews, where used, are reviewed by a human.

About Airbus Spain

Airbus is a global leader in aerospace, manufacturing commercial aircraft, helicopters, and defense and space systems. With its headquarters in Toulouse, France, Airbus operates across multiple countries and employs over 130,000 people worldwide. The company is known for its commercial aircraft families like the A320 and A350, as well as its military programs such as the Eurofighter and Eurodrone.

In Spain, Airbus has a significant presence with major sites in Getafe, Madrid, and other locations, focusing on defense, space, and aerostructures. The Spanish operations are integral to Airbus's military aircraft programs and engineering excellence. For international professionals, Airbus Spain offers opportunities in a multicultural environment, with roles in engineering, IT, and manufacturing. The company supports relocation and provides a dynamic work culture that values innovation and collaboration.

Industry
Aerospace
Founded
1970
Employees
100,000–150,000
Headquarters
Toulouse, France
In Spain
Getafe, Madrid, Seville
Website
airbus.com

Good to know if you are moving

  • Airbus Spain has major engineering and manufacturing sites in Getafe, Madrid, and Seville, offering opportunities in defense and aeronautics.
  • The company offers structured graduate programs like the 'Discover' and 'Master' internships, which are open to international candidates.
  • Airbus supports relocation for international hires, including visa assistance and integration support.
  • Spain is a key hub for Airbus's military aircraft programs, including the Eurofighter and A400M, providing unique career opportunities.
  • Airbus Spain has a multicultural work environment, with English as a common working language in many teams.

In their own words

About the company & team

Airbus Defence and Space SAU

Additional information

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

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