Customer Experience Specialist (SME Transformation)

• Hybrid work model and flexible schedule.
• Meal and teleworking compensation.
• Exclusive discounts on Allianz products for employees and family members.
• Possibility to invest in Allianz shares under preferential conditions.
• Access to continuous training and professional development programs.
• Access to innovative digital tools, including internal ChatGPT.
• Wellhub to promote well-being and physical activity.
• Free fruit and snacks in the office.
• Possibility to work from abroad for up to 25 days per year.

Allianz is a dynamic company in continuous transformation where your opinion matters and where you are part of and a protagonist of the change. We listen to and value new ideas aligned with our purpose that drive us to continue being the #EmployerOfChoice #4all.

At BBVA Allianz, we are looking for a Customer Experience specialist to help drive our customer-centric transformation, with a special focus on the SME segment, one of our strategic priorities for the coming years. We are looking for a profile with the ability to combine strategic vision and execution, leading improvement initiatives that generate real impact for our customers and the business.

• Lead and participate in Customer Experience transformation initiatives, with a special focus on the SME segment.
• Analyze needs, expectations, and friction points throughout the customer experience to identify improvement opportunities.
• Design, define, and coordinate initiatives aimed at improving the customer experience and the value proposition.
• Drive the implementation of improvement actions, coordinating the different teams involved and ensuring their correct execution.
• Monitor the impact of initiatives through business and experience indicators and metrics.
• Collaborate with business areas, operations, distribution, claims, and other stakeholders to guarantee a transversal vision of the customer experience.
• Participate in strategic and transversal Customer Experience projects within BBVA Allianz.
• Prepare analysis, reporting, and monitoring of the area's KPIs.
• Contribute to the continuous improvement of processes and the identification of new transformation opportunities.

Even so, we would love to hear from you. Research shows that some people, especially women and underrepresented groups, hesitate to apply if they do not meet 100% of the requirements. At Allianz, we bet on potential, learning, and growth. If this opportunity excites you and you fit most of what we are looking for, we encourage you to submit your application.

We are committed to diversity and inclusion and welcome all applications, regardless of gender, age, origin, disability, sexual orientation, gender identity, or any other characteristic protected by current legislation.

Join us. Let's care for tomorrow.

The Allianz Group is one of the most trusted insurance and asset management companies in the world. Taking care of our employees, their ambitions, dreams, and challenges is what makes us a unique employer. Together we can build an environment where all people feel empowered and have the confidence to explore, grow, and shape a better future for our clients and for the world around us.

At Allianz, we believe in an inclusive culture that fosters participation, innovation, and respect for diversity. Therefore, we welcome applications regardless of ethnicity, cultural origin, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristic protected by applicable legislation.

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