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Merchant Support Specialist - Austrian Market

Hybrid in Madrid·Added 4 days ago (last checked 15 Oct)

American Express

17 open roles

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Overview

Work mode: Hybrid, Madrid
English: Required
Other languages: German

Visa options

The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.

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Requirements

Excellent critical thinking, time management and analytical skills required.
Excellent verbal and written communication & relationship building skills.
Fluency in German both written and verbal. English and Spanish is a plus.
High attention to detail with an agile problem-solving mindset.
Flexible to work any schedule based on business need.
Experience in account management roles or KYC/AML Checks - ideally over the phone.
Compliance knowledge is a plus.
Strong organizational and time management skills, able to set priorities to achieve goals.
Accountability and ownership.
High level of determination and self-confidence, ability to work in groups and contribute to the team’s success.

Non-considerations for sponsorship:
Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

The role

Main responsibilities

Retaining a Merchant, reaching out to collect missing Know Your Customer documentation and information from high value merchants avoiding cancellation.
Assess account documentation.
Retaining volumes and revenues
Ensure compliance and control.
Best practice sharing and team support.
Service across multiple channels including phone (inbound and outbound) and e-mail.

Excellent critical thinking, time management and analytical skills required.
Excellent verbal and written communication & relationship building skills.
Fluency in German both written and verbal. English and Spanish is a plus.
High attention to detail with an agile problem-solving mindset.
Flexible to work any schedule based on business need.
Experience in account management roles or KYC/AML Checks - ideally over the phone.
Compliance knowledge is a plus.
Strong organizational and time management skills, able to set priorities to achieve goals.
Accountability and ownership.
High level of determination and self-confidence, ability to work in groups and contribute to the team's success.

Non-considerations for sponsorship:
Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

About American Express

American Express is a globally integrated payments company offering charge and credit cards, travel-related services, and banking products to consumers and businesses. Founded in 1850, it is one of the world's most recognizable financial services brands, operating in over 130 countries and employing tens of thousands of people worldwide. The company's core business spans card issuance, merchant acquisition, and network services, making it a leader in the global payments industry.

In Spain, American Express has a significant presence, primarily through its offices in Madrid, which serve as a hub for customer service, compliance, and risk management roles supporting both Spanish and international markets. The company is known for its strong corporate culture, emphasis on customer service excellence, and commitment to employee development. For international professionals, American Express in Spain offers opportunities to work in a multicultural environment, often requiring multilingual skills (e.g., French, German, English), and provides a pathway to build a career in a globally recognized financial institution.

Industry: Financial Services
Founded: 1850
Employees: 50,000–100,000
Headquarters: New York, USA
In Spain: Madrid
Website: americanexpress.com

Good to know if you are moving

American Express has a large multilingual customer service and compliance hub in Madrid, with roles requiring French, German, and English, making it a good fit for international candidates.
The company offers a comprehensive relocation package for eligible roles, including visa sponsorship and support for international hires.
American Express is known for its strong corporate culture, with a focus on diversity, inclusion, and employee well-being, and has been consistently ranked as a great place to work.
Working at American Express in Spain provides exposure to global financial operations and the opportunity to work with colleagues across Europe and the world.
The company offers competitive benefits, including health insurance, pension plans, and opportunities for career advancement within its global network.

All open roles at American Express