🇬🇧
The English-language job board for Spain
88,000+ live jobsSwedish & English Speaking Customer Care Professional
Hybrid in Madrid·Full-time·Added 2 days ago (last checked 13 Nov)
American Express
9 open roles
Our summary
- Hours
- Monday to Friday
- Work mode
- Hybrid, Madrid
- Contract
- Full-time
- English
- Required
- Other languages
- Swedish
- Benefits
- Life insurance
Visa options
The ad rules out sponsorship
Per the ad: “Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.”
Skills
Requirements
What we're looking for
We provide in-depth training for this role but to help you be at your best we are looking for applicants with the following skills
Fluent Language for Swedish, written and spoken & English is also required.
Passionate about providing excellent customer service
Computer literate to an intermediate level
Organised, diligent, with attentive listening skills.
Fast paced environment of variety of day-to-day workloads.
We are seeking someone who is an outstanding multi-tasker with a flexible approach to daily tasks
A problem-solving mindset.
You will have previous Customer Service experience, either face to face or over the phone
Pay & benefits
What you'll get
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Visa & relocation
Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.
The role
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company's global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
What you'll do
- Your role is to provide excellent levels of service to American Express' Swedish speaking Merchants as well as providing internal support. You will be supporting a range of services by swiftly and accurately responding to phone calls from our customers, making it easy to do business with us, while solving customer issues and celebrating their value to us.
- As a fluent Swedish speaker, you will be responsible for responding quickly and accurately to Merchant customer questions and issues via phone and cases (Low call volume- more case work)
- Own issues to the point of resolution
- Offer Merchant customers unique solutions
- Managing a workflow in line with departmental and individual goals and to departmental quality standards
How you'll work
Join our fantastic team for Swedish Merchant team. Based in Hybrid environment 40 hours per week between Monday to Friday.
About American Express
American Express is a globally integrated payments company offering charge and credit cards, travel-related services, and banking products to consumers and businesses. Founded in 1850, it is one of the world's most recognizable financial services brands, operating in over 130 countries and employing tens of thousands of people worldwide. The company's core business spans card issuance, merchant acquisition, and network services, making it a leader in the global payments industry.
In Spain, American Express has a significant presence, primarily through its offices in Madrid, which serve as a hub for customer service, compliance, and risk management roles supporting both Spanish and international markets. The company is known for its strong corporate culture, emphasis on customer service excellence, and commitment to employee development. For international professionals, American Express in Spain offers opportunities to work in a multicultural environment, often requiring multilingual skills (e.g., French, German, English), and provides a pathway to build a career in a globally recognized financial institution.
- Industry
- Financial Services
- Founded
- 1850
- Employees
- 50,000–100,000
- Headquarters
- New York, USA
- In Spain
- Madrid
Good to know if you are moving
- American Express has a large multilingual customer service and compliance hub in Madrid, with roles requiring French, German, and English, making it a good fit for international candidates.
- The company offers a comprehensive relocation package for eligible roles, including visa sponsorship and support for international hires.
- American Express is known for its strong corporate culture, with a focus on diversity, inclusion, and employee well-being, and has been consistently ranked as a great place to work.
- Working at American Express in Spain provides exposure to global financial operations and the opportunity to work with colleagues across Europe and the world.
- The company offers competitive benefits, including health insurance, pension plans, and opportunities for career advancement within its global network.
In their own words
About the company & team
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Additional information
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Location
American Express · Madrid
Loads Google Maps, which may set its own cookies.
🇬🇧
🇬🇧
🇬🇧
5d ago
Customer Support Specialist – Voice & Chat - Italian & English Speaker
Hybrid in Madrid
🇬🇧
🇬🇧
🇬🇧
€23k
🇬🇧
🇬🇧
🇬🇧
€22k
🇬🇧
€24k
🇬🇧🇬🇧 🇪🇸
🇬🇧
€14.11
🇬🇧🇬🇧 🇪🇸
€20k - €30k
🇬🇧
🇬🇧