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Customer Service Credit Specialist - German Speaker

Hybrid in Madrid·Full-time·Added 3 days ago (last checked 21 Oct)

Overview

Work mode
Hybrid, Madrid
Contract
Full-time
Hours
Monday to Friday
English
Required
Other languages
German

Visa options

  • The ad rules out sponsorship

    Per the ad: “Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.”

Find jobs with visa support

Skills

Requirements

What we're looking for

  • Excellent interpersonal, relationship building and communication skills (German speaking)

  • Native German & English language skills

  • Passionate about American Express and customer service

  • Exceptional problem solving and decision-making skills

  • Ability to use decision making to drive customer loyalty and growth for the business

  • Competitive and motivated

  • Ability to work both independently and in a team environment

  • Ability to take a professional approach to challenging situations

  • Ability to "think on your feet"

Pay & benefits

Visa & relocation

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

The role

  • You will be part of a team that delivers world-class results, both for Card Members and the business. In your role, you will:

What you'll do

  • Handle incoming and outgoing calls for credit related matters
  • Analyze client portfolios and organize the credit process with local Credit teams
  • Make spend decisions based on risk assessment and card member and client profiles
  • Recommend and execute cancellation or suspension of spending privileges where required
  • Effectively negotiate and discuss alternate payment arrangements
  • Work to the highest standards with a balanced delivery of both customer experience and shareholder value

How you'll work

Opening Hours Monday to Friday 8:00AM - 5:00PM - 40 hours per week.

About American Express

American Express is a globally integrated payments company offering charge and credit cards, travel-related services, and banking products to consumers and businesses. Founded in 1850, it is one of the world's most recognizable financial services brands, operating in over 130 countries and employing tens of thousands of people worldwide. The company's core business spans card issuance, merchant acquisition, and network services, making it a leader in the global payments industry.

In Spain, American Express has a significant presence, primarily through its offices in Madrid, which serve as a hub for customer service, compliance, and risk management roles supporting both Spanish and international markets. The company is known for its strong corporate culture, emphasis on customer service excellence, and commitment to employee development. For international professionals, American Express in Spain offers opportunities to work in a multicultural environment, often requiring multilingual skills (e.g., French, German, English), and provides a pathway to build a career in a globally recognized financial institution.

Industry
Financial Services
Founded
1850
Employees
50,000–100,000
Headquarters
New York, USA
In Spain
Madrid

Good to know if you are moving

  • American Express has a large multilingual customer service and compliance hub in Madrid, with roles requiring French, German, and English, making it a good fit for international candidates.
  • The company offers a comprehensive relocation package for eligible roles, including visa sponsorship and support for international hires.
  • American Express is known for its strong corporate culture, with a focus on diversity, inclusion, and employee well-being, and has been consistently ranked as a great place to work.
  • Working at American Express in Spain provides exposure to global financial operations and the opportunity to work with colleagues across Europe and the world.
  • The company offers competitive benefits, including health insurance, pension plans, and opportunities for career advancement within its global network.
All open roles at American Express

Location

American Express · Madrid

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