Account Manager / Operations Specialist

• Previous experience in account management, customer service, logistics, or the eCommerce sector.

• Knowledge of logistical operations (warehouse, stock management, B2B shipments).

• Communication skills to interact with clients.

• Ability to interpret metrics and prepare operational reports.

• Result-oriented with attention to detail.

• Native Spanish and minimum B2 English level.

• Availability to work in Vilafranca del Penedès.

• Driver's license and ideally own vehicle.

🚀 High-impact role: Be the key point in the relationship with our clients and help define how we deliver excellence in logistics.

💡 Innovative and close company: We work in an entrepreneurial, flexible environment with a culture of collaboration.

📈 Rapid growth: Be part of a scale-up company where your work will have visible and immediate results.

🌐 Hybrid environment: Combine working from our offices in Santa Margarida i Els Monjos and 1 day of remote work per week.

🍽️ Flexible compensation: Benefits for dining, transport, and childcare through Cobee.

🏥 Health and wellbeing: Medical insurance with Adeslas included in the flexible compensation.

🎉 Team culture and wellbeing: Monthly afterworks and an environment that drives your personal and professional development.

In short...

If you want to be part of a team that innovates, celebrates a job well done, and where you can be yourself while growing professionally, you are going to love Amphora.

E-commerce brands are growing at an unstoppable pace, but many still face logistical challenges that hinder their expansion. At Amphora Logistics, we transform that reality.

We help independent brands scale efficiently, offering comprehensive logistical solutions that combine advanced technology, operational agility, and close service.

Since 2020, we have developed a logistics platform that supports more than 300 clients in Europe and the United States. With a team of more than 200 professionals in Barcelona, Madrid, Italy, and the USA, and using our own warehouse management system, Atenea, we offer real-time visibility, route optimization, and total inventory control. We are driven by the energy of a young team that never tires of growing and innovating.

At Amphora, we believe in moving the needle with purpose, maintaining an inexhaustible attitude, and acting as a single team of warriors. We are driven by a passion to improve, learn, and take on challenges with courage, always focused on generating real and sustainable impact.

We are looking for a person to join our Operations team in Santa Margarida i Els Monjos (Vilafranca del Penedès) to manage and supervise the logistical operations of assigned clients.

They will be responsible for ensuring that operational processes are executed efficiently and that established quality standards are met. Additionally, they will act as a liaison between clients and the warehouse team, guaranteeing fluid communication and ensuring that operational needs are addressed within the agreed deadlines.

Their objective will be to contribute to the smooth running of daily operations, anticipate possible incidents, and ensure an excellent experience for our clients.

• Act as the main operational point of contact for Amphora for clients.

• Collaborate with the Customer Care team to resolve inquiries or incidents.

• Identify upselling opportunities based on client needs.

• Carry out important communications: reports, operational changes, news, etc.

• Perform follow-up and corrections on scoring and metrics (picking errors...)

• Create and present operational reports on your clients' performance.

• Coordinate with the warehouse team regarding product entries, B2B shipments, stock audits, etc.

• Inform and coordinate regarding the campaigns of your assigned clients.

• Coordinate operational priorities and guarantee the efficient use of resources.

• Communicate the specific needs and requirements of each client to the logistics team.

• Solve problems in real time, escalating when necessary to avoid service interruptions.