Account Manager
This role involves managing a portfolio of e-commerce clients and ensuring high-quality service. You will handle account development, operational follow-up, and business growth.
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This job advert was originally written in Spanish.
Previous experience in logistics operations or warehouse environments.
Experience participating in continuous improvement projects, process standardization, and fieldwork.
Highly valuable to have conducted operational training or the accompaniment and development of work teams.
Proficiency in Excel and data analysis tools for decision-making.
Knowledge of Lean methodologies and continuous improvement tools.
Communicative level of English (C1)
Strong orientation toward results and KPI fulfillment.
Great analytical capacity and structured thinking to solve problems from the root.
Excellent communication skills, empathy, and pedagogical ability to train others.
Cross-functional influence skills to achieve team collaboration without the need for direct hierarchical authority.
Constant presence on the ground and natural operational leadership.
Full availability to work and intervene directly in the warehouse operational environment.
Schedule flexibility to adapt to the needs of the operation during campaigns or production peaks.
Valid driver's license.
🚀 High-impact role: Be the key point in the relationship with our clients and help define how we deliver excellence in logistics.
💡 Innovative and close company: We work in an entrepreneurial, flexible environment with a culture of collaboration.
📈 Rapid growth: Be part of a scale-up company where your work will have visible and immediate results.
🍽️ Flexible compensation: Benefits for dining, transport, and childcare through Coverflex.
🏥 Health and wellbeing: Medical insurance with Adeslas included in the flexible compensation.
🎉 Team culture and wellbeing: Monthly afterworks and an environment that drives your personal and professional development.
As a Process Specialist Junior at our warehouse in Santa Margarida i els Monjos (Vilafranca del Penedès), your main mission will be to ensure that the daily operation of the warehouse runs efficiently, in a standardized and stable way. You will work directly on the ground, where things happen, to detect deviations, analyze the root causes of problems, and implement operational improvements without losing sight of our critical KPIs.
Additionally, you will be the engine that ensures the level of competence and excellence of the plant teams. You will achieve this by designing and coordinating training plans aligned both with Standard Operating Procedures (SOPs) and with real day-to-day needs, driving productivity, quality, and safety in a dynamic environment, in constant growth and full of new challenges.
Process Analysis and Optimization: Analyze real operational processes in the warehouse (picking, packing, inbound, returns, and B2B) to detect bottlenecks, inefficiencies, and recurring errors.
Standardization and Quality: Define, update, and ensure compliance with Standard Operating Procedures (SOPs), performing on-site process audits and monitoring their action plans.
Continuous Improvement: Lead continuous improvement actions under Lean / Kaizen methodologies that have a direct impact on KPI improvement, coordinating their implementation with operational managers.
Change Management: Actively collaborate with the Product Implementation team to ensure a smooth transition during software launches or updates (releases) that have a direct impact on operations.
Training Strategy: Define, maintain, and coordinate the operational training plan by process, zone, and role, adapting it to both new hires and specific campaigns, workload peaks, or changes in the warehouse layout.
On-site Training: Accompany operational teams through on-the-job training (on-the-job training), ensuring the correct execution of standard processes and relying on key profiles (trainers or references).
Impact Measurement: Constantly evaluate how the training provided influences key business KPIs (productivity, error reduction, and lead time).
30' online with Júlia, Talent Acquisition Specialist.
60' in-person interview with Joel, Logistics Quality Manager
Amphora Logistics is a logistics and ecommerce fulfillment provider offering warehousing, order fulfillment, distribution, and international logistics (3PL) services for fast-growing online brands. The company operates more than 100,000 m² of company-owned warehouses across Spain, Italy, Poland, and the United States, and serves more than 500 ecommerce brands.
Alongside its fulfillment operations, Amphora develops proprietary logistics technology — including a Warehouse Management System and an Order Management System — that connects warehouses, inventory, orders, carriers, and sales channels in a single platform. Each client is assigned a dedicated Account Manager who works directly from the warehouse.
E-commerce brands are growing at an unstoppable pace, but many still face logistical challenges that hinder their expansion. At Amphora Logistics, we transform that reality.
We help independent brands scale efficiently, offering comprehensive logistical solutions that combine advanced technology, operational agility, and close service.
Since 2020, we have developed a logistics platform that supports more than 300 clients in Europe and the United States. With a team of more than 200 professionals in Barcelona, Madrid, Italy, and the USA, and using our own warehouse management system, Atenea, we offer real-time visibility, route optimization, and total inventory control.
We are driven by the energy of a young team that never tires of growing and innovating. At Amphora, we believe in moving the needle with purpose, maintaining an inexhaustible attitude, and acting as a single team of warriors. We are driven by a passion for improving, learning, and taking on challenges with courage, always focused on generating real and sustainable impact.
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