Level 1 Service Desk Technician
This role involves providing first-level technical support and managing user incidents. It offers professional growth and certification opportunities within a stable project.
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This job advert was originally written in Spanish.
We are looking for someone autonomous, resolute, and passionate about innovation and continuous improvement. A person who enjoys learning, collaborating in a team, and providing solutions with real impact.
• Knowledge of IT infrastructure, virtualization, networks, and cybersecurity.
• Experience or knowledge in public and private cloud environments.
• Ability to prepare technical documentation and commercial proposals.
• Previous experience in IT pre-sales or consulting.
• Certifications in cloud technologies, cybersecurity, or leading manufacturers in the sector.
• Communication, presentation, and client-oriented skills.
• Initiative, autonomy, and capacity for continuous learning.
📚 Continuous training. Courses and certifications covered by the company to boost your career.
🏠 Teleworking. Hybrid modality with the flexibility you need to work from home.
🕐 Flexible schedule. Organize your workday to balance personal and professional life.
☀️ Intensive working day and teleworking in August, to enjoy the summer more.
If you are passionate about the IT world, at ANCO you will find an environment where you can grow professionally, get certified, and participate in high-impact projects for clients from different sectors.
We are looking for an IT Pre-sales Consultant to join our team in Barcelona. Your mission will be to collaborate in the development of business opportunities in the areas of infrastructure, cloud, and cybersecurity, supporting the sales team throughout the entire pre-sales process: from the identification of opportunities to the presentation and defense of technical proposals to the client.
Collaborate with the sales team in the identification, development, and follow-up of business opportunities.
Collect and analyze the technical and functional requirements of clients to identify their needs.
Design and prepare technical proposals adapted to the detected objectives and needs.
Analyze RFPs, manage inquiries and clarifications, and prepare technical and economic proposals.
Participate in meetings with clients to present, explain, and defend the proposed solutions.
Estimate costs, implementation timelines, necessary resources, and the scope of solutions, guaranteeing their technical and economic viability.
Are you an autonomous, resolute person who wants to make improvements? Then we want to meet you! Join a team that values innovation, continuous growth, and where your ideas will be welcome.
ANCO Sistemas de Gestión is a Madrid-based IT services company that provides managed IT support, system administration, and outsourcing solutions to businesses. The company focuses on technical support and infrastructure management, helping organizations maintain efficient and secure IT environments.
Operating primarily in Spain, ANCO offers a structured environment for IT professionals, including the 'Anco Future Talent Program' for interns. As a local service provider, it is particularly relevant for international candidates with Spanish language proficiency or who are based in Madrid, as most roles involve direct client support.
🚀 At ANCO, we are an IT consultancy with over 40 years of experience. We help companies in their digital evolution with private and public cloud solutions, infrastructure, cybersecurity, digital transformation, and modern workplace, combining leading technology with close, honest, and proactive service.