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Level 1 Support Technician

Hybrid in Barcelona·Full-time·Added 18 days ago

ANCO Sistemas de Gestión

10 open roles

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Overview

Job details

Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
ANCO Sistemas de Gestión doesn't mention sponsorship in the ad.
Be near Barcelona, Spain (Hybrid) for hybrid days
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

📚 Continuous training. Courses and certifications to boost your professional development.

🏠 Flexible work model. Hybrid positions for the Service Desk team.

🤝 Good work environment. You will be part of a collaborative team where you can share knowledge and keep growing.

If you enjoy helping people, you are passionate about technology and want to be part of a stable project with real opportunities for professional development, we want to meet you!

🌱 At ANCO we bet on equal opportunities and promote a diverse, inclusive and respectful environment.

Requirements

What we're looking for

We are looking for people with a service vocation, learning ability and user orientation. Resolving, organized people who want to develop professionally within a stable technical team.

Training in Computer Science, Systems, Microcomputing or similar.
Previous experience in Service Desk, Helpdesk or user technical support
Knowledge of Windows 10/11 and Microsoft 365.
Experience in resolving hardware and software incidents.
Handling of ticketing tools.
Basic knowledge of networks, Active Directory and user management.
Ability to work in a team and customer orientation.

Nice to have

Experience in supporting corporate environments and end users.
IT Certifications (Microsoft, ITIL, Cisco, Citrix, etc.).

The role

If you are passionate about the IT world, at ANCO you will find an environment where you can grow professionally, get certified, and participate in high-impact projects for clients from different sectors.

We are looking for several IT Helpdesk Technicians to provide first-level technical support to our clients and users. Selected individuals will be responsible for the reception, management, and resolution of incidents and requests, as well as following up on cases until their resolution.

What you'll do

Handle user incidents and requests via telephone, email and ticketing tools.
Provide support in Microsoft 365 environments (Outlook, Teams, Office, OneDrive, among others).
Diagnose and resolve incidents in Windows 10/11, corporate applications and user devices.
Manage incidents related to hardware and peripherals, such as docking stations, monitors, keyboards, mice, webcams and printers.
Perform installation, configuration, maintenance and replacement of computer equipment and devices.
Resolve first-level incidents related to hardware, software, operating systems and corporate applications.
Escalate incidents to specialized technical teams when necessary, ensuring proper follow-up.
Provide onsite technical support to users at their workplace.
Collaborate with other technical teams in resolving incidents and in the continuous improvement of the service.

About ANCO Sistemas de Gestión

ANCO Sistemas de Gestión is a Madrid-based IT services company that provides managed IT support, system administration, and outsourcing solutions to businesses. The company focuses on technical support and infrastructure management, helping organizations maintain efficient and secure IT environments.

Operating primarily in Spain, ANCO offers a structured environment for IT professionals, including the 'Anco Future Talent Program' for interns. As a local service provider, it is particularly relevant for international candidates with Spanish language proficiency or who are based in Madrid, as most roles involve direct client support.

Employees: 250
Headquarters: Madrid, Spain
In Spain: Madrid
Website: anco.es

Good to know if you are moving

Offers an internship program (Anco Future Talent Program) that may be a pathway for entry into the Spanish IT market.
Madrid is a central location for professionals seeking to establish a career in Spain's IT sector.
Technical roles (from Service Desk N1 to N2) provide a structured career progression likely valuable to those building IT credentials.
Because roles are client-facing, Spanish language skills are likely essential for daily work.

In their own words

About the company & team

🚀 At ANCO we are an IT consultancy with over 40 years of experience. We help companies in their digital evolution with private and public cloud solutions, infrastructure, cybersecurity, digital transformation and modern workplace, combining leading technology with a close, honest and proactive service.

All open roles at ANCO Sistemas de Gestión