Wholesale Customer Service Specialist - DACH (Bilingual German & English/Spanish)

Corporate benefits

• Great international working environment.
• An exciting position in a strategic department.
• Discount on the brands of the Group.

Description

Who we are...

At AWWG, transformation is embedded in our DNA. Founded in 1998 under the name of Pepe Jeans Group. With headquarters in Madrid, Spain, and design offices in London and Nice, this global fashion group integrates the iconic brands Pepe Jeans London, Hackett, and Façonnable. AWWG also has the master franchisee and agency for Tommy Hilfiger (Spain and Portugal) as well as the agency for Calvin Klein, DKNY, Donna Karan, and Karl Lagerfeld (Spain and Portugal).

The project!

You will be part of our dynamic and dedicated Wholesale Customer Service team, within our Operations department, servicing our Wholesale customers and coordinating with Third Parties. You will follow up the whole order to cash process of DACH customers.

What will the role entail?

• Order entry & follow-up: Manage the complete order entry process, ensuring orders are accurately entered into the system and followed up from placement through to delivery.
• Order book management / Order-to-Cash conversion: Maintain and monitor the order book, ensuring orders progress smoothly through the different stages and are successfully converted into sales and cash.
• Invoicing: Coordinate and follow up on the invoicing process, ensuring invoices are issued accurately and on time.
• Stock Control: Monitor stock availability and allocation, identifying potential issues and coordinating with the relevant teams to ensure customer orders can be fulfilled.
• Wholesale Customer Support: Respond to and manage queries from wholesale customers, providing timely solutions and maintaining a high level of customer service.
• Sales Agents Support: Handle queries from sales agents and provide the necessary information regarding orders, stock, deliveries, invoices, and other customer-related matters.
• Internal Customer Support: Respond to queries from internal teams and ensure that relevant information is shared accurately and efficiently.
• European Partners Coordination: Coordinate with our partners across Europe to ensure smooth communication and alignment on orders, deliveries, stock, and customer requirements.
• Wholesale Complaints & Returns: Manage wholesale customer complaints and returns, coordinating with the relevant departments to ensure issues are resolved efficiently and within agreed timelines.
• Cross-functional Collaboration: Liaise closely with Sales, Logistics and Finance (Accounts Receivable) to coordinate the end-to-end customer order process and resolve any operational or financial issues.