Customer Service Professional

Contract and Stability: Initial 3-month contract based on selection, followed by a standard permanent contract.

Salary: Up to €21,500 gross annual in 12 payments, negotiable based on experience.

Schedule: Working day from Monday to Thursday from 9:00 to 18:15 and Friday from 9:00 to 14:00 (with the possibility of starting at 8:00). Two Fridays per month, the working day ends at 15:00.

Benefits: Availability of parking and a canteen within the company facilities, in addition to CEVA corporate benefits and training plans.

As an FVL Customer Service professional, your main mission will be to maintain customer satisfaction and the company's reputation through efficient management of inquiries and the coordination of key services in the automotive sector.

Inquiry Management: You will resolve customer incidents and doubts through various channels such as telephone, email, and chat in a professional manner.

Specialized Advisory: You will provide detailed information regarding vehicles, financing options, purchasing processes, and after-sales services.

Operational Coordination: You will assist in scheduling appointments for test drives, vehicle deliveries, and maintenance services.

Recording and Documentation: You will document all interactions in the CRM system to ensure information accuracy.

Problem Solving: You will identify and escalate complex complaints or problems to the corresponding departments for timely resolution.

Internal Collaboration: You will work closely with the sales, marketing, and technical service teams to guarantee a consistent customer experience.

Continuous Improvement: You will participate in training and propose solutions to optimize Customer Care department processes.

Join CEVA Logistics and you will be part of a team that values imagination, encourages boldness and exemplary behavior, and is committed to excellence in everything we do. Join our mission to shape the future of global logistics as we become a world leader in the industry. As we continue to grow at an accelerated pace, do you dare to grow with us?

CEVA Iberia is committed to attracting, acquiring, and retaining the best possible candidates in an equitable and inclusive manner, consistent with labor legislation and best practices. Our organization is an equal opportunity employer. Company policy states that there will be no discrimination against any employee or applicant based on race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability, and/or age (as established by law).