Software Engineer Tech Lead

• Lead a team of developers in the design, development, and delivery of new features and enhancements for the Secure GPT service, ensuring the timely delivery of high-quality features that meet acceptance criteria and align with the product vision.
• Define and prioritize user stories based on business value and user needs, and manage the product backlog to reflect the latest priorities and business objectives.
• Develop new functions and enhancements around Secure GPT API usage while identifying opportunities for improvement in API Operations processes, particularly in observability automation and customer service delivery.
• Take ownership of service issues and incidents, troubleshooting and resolving API-related issues to ensure seamless user experience and high service availability, and serving as a point of escalation for stakeholders seeking assistance.
• Ensure compliance with security, regulatory requirements, and data privacy standards related to the Secure GPT service.
• Communicate effectively with stakeholders to gather feedback, provide updates, and align on product direction, collaborating with the broader Secure GPT international team to deliver exceptional customer service to internal stakeholders.

We are looking for someone with the following experience and skills:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field
• 7+ years of experience as a software engineer, with at least 3-5 years in a lead or senior role
• Proven track record of successfully leading the delivery of complex software projects
• Experience in managing and mentoring a team of software engineers

• JavaScript/TypeScript development (Node.js) for the backend

• Github / DevOps experience

• Experience in API operations and management

• Competence in monitoring resources on Azure

• Knowledge of Infrastructure as Code (IaC)

• Terraform and/or Bicep for automatic infra deployment

• Expertise in software design patterns, architecture principles, and development methodologies

• Familiarity with agile software development practices and tools (e.g., Scrum, Kanban, Git, CI/CD)

• Experience with cloud-based technologies and platforms (e.g., AWS, Azure, GCP)

• Strong understanding of software testing, debugging, and performance optimization techniques

• English : Independent user (C1) 
• Ability to travel / ability to be relocated for short periods in other countries (France/Spain/Portugal) 
• Leadership: Ability to inspire and motivate a team, provide guidance, and make decisions
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
• Strong problem-solving and critical thinking abilities, with a focus on delivering innovative solutions
• Ability to prioritize tasks, manage multiple projects, and adapt to changing business requirements
• Demonstrated leadership skills, with the ability to motivate and inspire a team
• Commitment to continuous learning and professional development

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.