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Job Board - Park Güell User Service - Full-time

On-site in Selecció·Full-time·Added 24 days ago

Overview

Job details

  • Full-time hours

    Per the ad.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak intermediate Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Work on-site in Selecció

    No relocation package mentioned.

  • Compulsory secondary education (ESO)

    “Formació mínima de nivell d'Educació Secundària Obligatòria, Graduat escolar (EGB), Formació Professional de Grau Mig, o equivalent.” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

  • Minimum education level of Compulsory Secondary Education, School Graduate (EGB), Intermediate Vocational Training, or equivalent.
  • Minimum of 1 year of experience in customer service in tourist, cultural, or high-traffic spaces. Experience in access control, visitor information, and incident management.
  • Languages:
    • Catalan Level B1
    • Spanish Level C1
    • English level B2
  • Medium level of ACTIC / Passing 65% of the digital skills course.

Nice to have

  • Excellence
  • Integrity
  • Commitment
  • Cooperation
  • Proactivity

The role

We manage and preserve the architectural and natural heritage of Park Güell.

Park Güell is one of Antoni Gaudí's most emblematic works and one of the most visited spaces in Barcelona. Declared a UNESCO World Heritage site in 1984, it is admired for its architectural, historical, and landscape value, as well as for the important biodiversity that can be found there. Committed to its immediate surroundings and to the city, the park is an example of coexistence between the different uses of visitors, while guaranteeing a quality experience in a privileged space.

The mission of this job position is to manage the reception and control access to the facility, providing information regarding the services provided and resolving requests through established procedures, following the principles of efficiency and excellence in service.

We are currently collecting applications to create a job pool for potential vacancies for the Operations Assistant profile at Park Güell.

Please keep in mind that this registration does not correspond to an active vacancy, but rather forms part of a prior selection process to have profiles available in case future needs arise. Therefore, we will only contact candidates at the moment a vacancy opens that matches the profile and necessary requirements.

What you'll do

  • Manage the reception and control access for Park Güell users, attending to, guiding, and informing the people who enter.
  • Validate access tickets, as well as manage tickets and queue control for the Park.
  • Receive and attend to requests, complaints, and suggestions from the public.
  • Carry out the collection of payments for tickets and services and the cash reconciliation.
  • Offer information regarding queues, schedules, tickets, access, and various other information.
  • Attend to the public in person, via telematics, and by telephone in everything that falls within their competence.

How you'll work

Full-time schedule: availability is requested from Monday to Sunday, between 8:00h and 20:15h (according to the schedule roster). One weekend is worked every three, and the shift changes (morning-afternoon) every 3 weeks.

Job position competencies

  • Communication skills
  • Self-awareness and emotional management
  • Adaptability
  • Resilience

Hiring process

Would you like to be part of our team and continue making Barcelona a better city?

Send us your application!

About Barcelona de Serveis Municipals (BSM)

Barcelona de Serveis Municipals (B:SM) is a public company owned by the Barcelona City Council, established in 2002 to consolidate municipal services. It operates a wide range of urban services and attractions, including the Zoo, Park Güell, the Olympic Ring, the Tibidabo amusement park, and mobility services like parking, bike-sharing (Bicing), and electric vehicle charging. With a strong focus on public service, B:SM manages these facilities to enhance the city's cultural, leisure, and mobility offerings.

Industry
Urban Services & Attractions
Founded
2002
Headquarters
Barcelona, Spain
In Spain
Barcelona
Website
bsmsa.cat

Good to know if you are moving

  • B:SM is a municipal company of Barcelona City Council, offering stable public-sector employment.
  • Job openings are often in Catalan, so knowledge of Catalan is beneficial for many roles.
  • The company manages iconic Barcelona landmarks like Park Güell and the Tibidabo amusement park, providing unique work environments.
  • Roles range from operational positions (e.g., zookeepers, drivers) to administrative and technical roles.
  • As a public entity, salaries and benefits are typically governed by collective agreements.

In their own words

About the company & team

BSM is a company of the Barcelona City Council whose purpose is to improve people's quality of life, generating positive experiences to build a healthy and leading Barcelona. BSM is composed of a large and varied set of business units in fields related to leisure, culture, and the care of public space, and offers urban and sustainable mobility solutions to respond to the needs of citizens and new ways of moving.

Everything we do is framed within the BSM culture, which defines us and is present in everything we do. This culture is based on the following values: Excellence, Commitment, Proactivity, Integrity, and Cooperation.

Additional information

At BSM we ensure equal opportunities at all times, without taking into account reasons of gender, age, ethnicity or religion, sexual orientation or any other physical, personal or social condition. In this way, when we incorporate talent into the organization, we only value the merits and professional capacity of each of the candidates.

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