Area Operations Head - Tibidabo

BSM is a company of the Barcelona City Council whose purpose is to improve people's quality of life, generating positive experiences to build a healthy and leading Barcelona. BSM is composed of a large and varied set of business units in fields related to leisure, culture, and the care of public space, and offers urban and sustainable mobility solutions to respond to the needs of citizens and new ways of moving.

Everything we do is framed within the BSM culture, which defines us and is present in everything we do. This culture is based on the following values: Excellence, Commitment, Proactivity, Integrity, and Cooperation.

The most magical place in the city.

Tibidabo is Europe's second oldest amusement park. An environment full of history and surrounded by nature where every corner is full of charm and memories. A park where iconic attractions coexist with latest-generation ones to awaken the emotions of young and old and create new memories.

We are currently looking for an Operations Area Manager. Reporting hierarchically to the Operations Unit Head.

The mission of the job will be to organize, plan, drive, coordinate, and direct the activity of the area, managing the assigned human resources and the available budget, and supervising the achievement of expected results, in accordance with the guidelines of the Operations Unit Head and the BSM management team.

Reporting to the Operations Unit Head, you will develop the following functions:

• Direct, manage, and coordinate the human, economic, and material resources assigned to the area, ensuring their efficient use aligned with operational needs.

• Drive, plan, and direct the activity of the Operations Area, guaranteeing the efficient, safe, and coordinated functioning of the different services and activities under their responsibility, under the guidelines of the Operations Unit Head.

• Plan, coordinate, and evaluate projects, programs, and actions related to the Park's operations, safety, customer experience, continuous improvement, and process transformation.

• Support the Operations Unit in defining the area's strategy, proposing improvement measures, and participating in the evaluation of results and service performance.

• Coordinate and/or participate in cross-functional corporate projects, providing technical and operational knowledge in operations management, safety, and customer experience.

• Represent the Operations area before other units of the organization, collaborating companies, public administrations, and other external agents when required.

• Design, implement, and update procedures, protocols, instructions, and working methodologies that contribute to operational efficiency, service quality, and the safety of people.

• Coordinate and/or prepare reports, studies, proposals, and specialized technical documentation related to operational management, activity indicators, safety, and customer experience.

• Participate in the bodies, committees, meetings, and coordination spaces for which you are designated, promoting collaboration between areas.

• Ensure compliance with regulations regarding data protection, transparency, regulatory compliance, occupational risk prevention, and other regulations applicable to your area of action.

• Inform and facilitate the necessary information to teams, managers, and management to favor efficient, coherent decision-making aligned with the organization's objectives and values.

• Guarantee compliance with operational safety standards and, when appropriate, assume the functions of Emergency Head or Park Head in accordance with established procedures.

• Drive a culture oriented towards operational excellence, continuous improvement, innovation, sustainability, and the experience of visiting people.

• Lead, develop, and evaluate the teams under their responsibility, promoting commitment, professional development, and the achievement of the area's objectives.

• Guarantee compliance with information security and data protection policies and regulations, communicating any detected incidents and preserving at all times (also once the employment relationship has ended) the confidentiality of information and personal data, as well as designing and configuring systems with security by default criteria and maintaining the necessary knowledge and training in the National Security Scheme.

• Ensure compliance with environmental, ethical, and social sustainability (ESG) criteria and the correct monitoring of risk management measures applicable to the job, in accordance with internal policies, current regulations, and the company's integral risk model, reporting any possible deviations.

• And, in general, all those functions of a similar nature that may be attributed to them.

1. Minimum formal university education at degree level in Economics, Business Administration, Industrial Engineering, Tourism, or similar.

2. Minimum of 3 years of experience in the development of specialized technical functions within the activity field of the operations coordinator role, with autonomy and analytical capacity, and in the execution, monitoring, and improvement of technical processes. Experience in the operational field of leisure and recreation spaces, where customer service and safety are key.

3. Languages:

4. 1. Catalan: C1 level or formal education accrediting C1 Catalan level (Baccalaureate completed in Catalonia).

5. 1. English: B2 level or higher.

6. Knowledge of digital tools (medium level of ACTIC or exceeding the digital skills course of the campus - 65%).

7. Own vehicle. Due to the characteristics and schedules of the position, there may be workdays where the end of the working day is at a time when there is no public transport availability or it is insufficient to guarantee travel.

8. Availability to work weekends and holidays, according to the park's opening hours.

• Excellence

• Integrity

• Commitment

• Cooperation

• Proactivity

• Communication skills

• Impact and influence

• People management and development

• Strategic vision

At BSM we ensure equal opportunities at all times, without taking into account reasons of gender, age, ethnicity or religion, sexual orientation or any other physical, personal or social condition. In this way, when we incorporate talent into the organization, we only value the merits and professional capacity of each of the candidates.

Would you like to be part of our team and continue making Barcelona a better city?

Send us your application!