Operations Technician (Back Office)

We manage and preserve the architectural and natural heritage of Park Güell.

Park Güell is one of Antoni Gaudí's most emblematic works and one of the most visited spaces in Barcelona. Declared a UNESCO World Heritage site in 1984, it is admired for its architectural, historical, and landscape value, as well as for the important biodiversity that can be found there. Committed to its immediate surroundings and to the city, the park is an example of coexistence between the different uses of visitors, while guaranteeing a quality experience in a privileged space.

We are currently looking for an Operations Technician (Back Office) for Park Güell. The mission of this position will be to execute activities and processes with a medium-level technical component that allow for the drive and growth of the unit for its future challenges, reporting information on their execution to their superiors.

Reporting to the Head of Administration, Control, Management and Data Area of Park Güell, you will develop the following functions.

• Execute, plan, and control specialized activities of a medium technical nature, related to the supervision of the operational process of ticket and product sales, and the issuance of usage rights associated with access to the space, regarding compliance, results, and associated tools.
• Collaborate in the design, management, execution, and evaluation of actions, programs, and projects within their scope and business unit, related to the supervision of the daily operational functioning of reservations and incidents, coordinating with the different service providers.
• Collaborate with specialist technicians and experts in their field of knowledge in functions related to service and customer care, the ticket and product sales process, as well as the usage rights issuance process.
• Participate in transversal corporate projects according to their field of knowledge, related to the ticket and product sales process, the usage rights issuance process, and the assigned personnel (Back Office agents).
• Perform inspections of launched programs and projects according to defined criteria, participating in the execution of recurring reports and studies, as well as operational improvements and process optimization: digitalization and automation.
• Make proposals regarding the processes and procedures in which they participate to incorporate improvements with the aim of promoting the achievement of the company's objectives.
• Coordinate and/or prepare reports, proposals, studies, and other specialized documentation relating to the matters within their field of knowledge, such as participation in tenders and other contracting processes.
• Provide training within the organization related to the subjects in their field of knowledge or directly related to their functions.
• Ensure the protection of personal data and act according to criteria of ethics and transparency.
• Ensure safety and health in your workplace, properly using the equipment related to your activity, in accordance with established procedures and current regulations regarding occupational risk prevention.
• Ensure environmental, ethical, and social sustainability in the workplace in accordance with the commitments made, internal policies, and work procedures; as well as current ESG regulations.
• Ensure the correct functioning and monitoring of preventive, detective, or mitigating measures for risks that apply in the workplace; as well as reporting in case of detection of deviation in their compliance, in accordance with the company's integral risk management model.

And, in general, all those functions of a similar nature that may be attributed to you.

• Communication skills
• Self-awareness and emotional management
• Adaptability
• Critical and analytical thinking

At BSM we ensure equal opportunities at all times, without taking into account reasons of gender, age, ethnicity or religion, sexual orientation or any other physical, personal or social condition. In this way, when we incorporate talent into the organization, we only value the merits and professional capacity of each of the candidates.

Would you like to be part of our team and continue making Barcelona a better city?

Send us your application!