Flexiplán is the specialized temporary employment and recruitment division of Grupo EULEN, a leading Spanish multinational and a benchmark in the outsourced services sector. The company provides comprehensive human resources solutions, including temporary staffing, permanent recruitment, and HR consultancy, serving thousands of clients across industries such as logistics, manufacturing, and telecommunications.

For international professionals, Flexiplán serves as a significant gateway to the Spanish job market, offering a high volume of opportunities in various regions. The company frequently handles recruitment for roles requiring specific language skills, such as native French or English, making it a relevant contact for expats and relocators seeking to leverage their linguistic background in a professional Spanish environment.

Grupo EULEN was founded in 1962 in Bilbao by David Álvarez Díez, initially focusing on industrial cleaning services. Over the decades, it expanded into security, facility management, and HR services, with Flexiplán becoming its dedicated brand for temporary staffing and recruitment.

For international professionals

Flexiplán is a division of Grupo EULEN, one of Spain's largest employers with a global workforce exceeding 75,000 people.
The company maintains an extensive network of over 70 offices across Spain, providing job opportunities in secondary cities and industrial hubs.
They frequently recruit for multilingual profiles, particularly for technical and administrative roles requiring native-level proficiency in languages like French or English.
As a major HR agency, they offer a structured path for international workers to gain their first professional experience within the Spanish labor framework.

Support Technician - Helpdesk

Flexiplán

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you want to join a challenging project within a solid and international company? Are you looking for an opportunity in the IT sector that allows you to contribute from day one? Do you want to join a young and multidisciplinary team within a company in full expansion? Are you looking for a project within a company that provides you with knowledge and possibilities for professional development and growth? Then, this is for you!

At Eulen Selección, we are collaborating in the search for a Support Technician for their headquarters in Plaza de Castilla

You will be responsible for:

Ensuring correct customer service, generating and following up on support tickets and resolving technical questions or incidents.
Administration of customer databases in the company's CRM to ensure that information is properly collected in the information systems and other ERPs.
Production of procedure documentation and Software tools.
Performing testing of our products across different operating systems/devices to ensure a correct customer experience during the use of our products/services, as well as ensuring the proper use and maintenance of the testing equipment.

What do we offer?

Contract from June 19th to December 15th
Flexible Schedule:
- Monday to Thursday: Start between 8:00 and 9:30 and finish between 17:30 and 19:00.
- Friday: Start between 8:00 and 9:00 and finish between 14:00 and 15:00.
Salary: 19,500 € gross annual (Possibility to evaluate salary range based on candidate's experience)
Other benefits:
- 2 days of remote work
- Intensive working hours in summer
- 22 vacation days.
- Meal vouchers.

You are what we need because...

You have a degree in Computer Science
You have at least 6 months of experience in technical field positions in customer service, public relations and/or sales.
An intermediate level of English would be ideal.
You have user-level knowledge of JIRA, SalesForce, and other ERPs.
You have knowledge of Linux, MacOS, Windows, Android, iOS.
You have a driver's license and your own vehicle
You have the capacity and flexibility to travel occasionally to provide on-site support to centers
You feel comfortable in dynamic environments. You organize and plan your work efficiently.
You perfectly understand your customers' needs and your communication and negotiation skills allow you to resolve the most critical situations. You believe in networking, and the ability to influence and lead is part of your DNA.

We are waiting for you!

View original advert (Spanish)

¿Quieres incorporarte en un proyecto retador dentro de una compañía sólida e internacional? ¿Buscas una oportunidad dentro del sector informático que te permita aportar desde el primer día? ¿Quieres incorporarte en un equipo joven y multidisciplinar, dentro de una empresa en pleno proceso de expansión? ¿Buscas un proyecto dentro de una compañía que te aporte conocimientos y posibilidades de desarrollo y crecimiento profesional? Entonces, ¡esto te interesa!

Desde Eulen Selección colaboramos en la búsqueda de un/a Técnico/a de Soporte para sus oficinas centrales en Plaza de Castilla

Te responsabilizarás de:

Velar por la correcta atención de los clientes, generando y haciendo seguimiento de tickets de asistencia y resolviendo preguntas o incidencias técnicas.
Administración de bases de datos de clientes en el CRM de la compañía para asegurar que la información queda debidamente recogida en los sistemas de información y demás ERPs.
Producción de documentación de procedimientos y herramientas de Software.
Realizar el testeo de nuestros productos en los diferentes sistemas operativos/dispositivos para asegurar una correcta experiencia de cliente durante el uso de nuestros productos/ servicios, así como velar por el buen uso y mantenimiento de los equipos de testeo.

¿Qué te ofrecemos?

Contrato del 19 de junio hasta el 15 de diciembre
Horario Flexible:
- Lunes a Jueves: Entrada entre las 8:00 a 9:30 y salida entre las 5:30 a 19:00.
- Viernes: Entrada entre las 8:00 y 9:00 y salida entre las 14:00 a 15:00.
Salario: 19.500 e/b/anuales (Posibilidad de valorar banda salarial según experiencia del candidato)
Otros beneficios:
- 2 días de teletrabajo
- Jornada intensiva en verano
- 22 días de vacaciones.
- Tickets Restaurant.

Eres lo que necesitamos porque...

Aportas un grado informático
Cuentas con experiencia de al menos 6 meses en puestos técnicos de campo en atención al cliente, atención al público y/o ventas.
Sería ideal que cuentes con nivel medio de inglés.
Si tienes concimientos a nivel usuario de JIRA, SalesForce, y otras ERPs.
Cuentas con conocimientos de Linux, MacOS, Windows, Android, iOS.
Tienes carnet de conducir y vehículo propio
Tienes la capacidad y flexibilidad de moverte geográficamente de manera puntual, para poder dar soporte a centros de manera presencial
Te sientes cómodo/a en entornos dinámicos. Organizas y planificas tu trabajo de manera eficiente.
Entiendes las necesidades de tus clientes a la perfección y tus habilidades de comunicación y negociación te permiten resolver las situaciones más críticas. Apuestas por el networking y la capacidad de influencia y de liderazgo son parte de tu ADN.