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IT Incident Management Technician

Hybrid in Les Masies de Voltregà·Added 1 month ago

Bon Preu

177 open roles

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Overview

Job details

Indefinit contract
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Bon Preu doesn't mention sponsorship in the ad.
Be near Les Masies de Voltregà for hybrid days
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

🌟 WHAT DO WE OFFER YOU?

You will be part of a dynamic and collaborative IT team, where sharing knowledge and growing together is essential.
You will have a real impact: you will develop technological solutions that will optimize key business processes.
You will grow professionally: you will have access to continuous training and high-level projects to keep evolving.
You will feel valued from day one: your contributions will be essential for the improvement of our systems and processes.

💻 You will be able to have 3 days of remote work.

🕚 Rotating intensive schedule in the morning and afternoon.

✅ We offer you a permanent contract from the start; we bet on stability and professional growth.

🍓 You will enjoy an 8% discount on all purchases at any Group establishment.

📱 Access to the Corporate Benefits Web (discounts): e.g., hotels, restaurants, clothing stores, and gyms, among others.

💡 2% bonus on energy.

🔖 As a worker, every month you will have a 30% discount on a selected feminine hygiene product.

🏥 You have medical insurance at competitive prices.

💳 €50 Christmas Voucher on the client card.

💰 Bon Preu salary incentive.

📍 Office location: Masies de Voltregà (Osona).

Among many other benefits, let us get to know you and explain much more to you!

🌟 Don't know it yet? Forbes recognizes Bonpreu and Esclat as one of the 100 best companies in the whole country to work for.

📢 Dress yourself in Pride with us and be part of our team! Apply to the offer!

Requirements

What we're looking for

Experience or complementary training in customer service, digital tools, or new technologies.
Ability to learn, problem-solving, and teamwork.
Empathy and patience in customer service.

The role

If you are passionate about the world of new technologies and contact with people, and you want to be part of an innovative team in a constantly evolving company, this is the place for you!

🔍 DO YOU WANT TO KNOW WHAT YOUR MISSION WILL BE?

Within the IT Systems department, you will be part of the team responsible for providing support to users, ensuring the correct functioning of technological tools, and contributing to the company's digital transformation projects.

What you'll do

You will attend to technological incidents and queries from users through different support channels (telephone, ticket portal, among others).
You will register, categorize, and prioritize incidents following established procedures.
You will diagnose and resolve first-level incidents related to computer equipment, corporate applications, operating systems, printers, peripherals, and connectivity.
You will provide support for the technological tools and equipment present in the Group's establishments and workplaces.
You will escalate incidents that require specialized intervention to the corresponding teams.
You will follow up on incidents until their resolution and closure, guaranteeing a quality service experience.
You will keep users informed about the status and progress of their requests.
You will collaborate with different IT teams to ensure an efficient service aligned with business needs.
You will participate in continuous improvement initiatives and projects related to the digital environment and the company's technological services.

You will feel valued from day one: your contributions will be essential for the improvement of our systems and processes.