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88,000+ live jobsOn-site in Barcelona·Part-time·Added 5 days ago
6343 open roles
€18,000 - €18,500 a year
Gross, as stated in the ad.
About €1,370 - €1,390 a month after tax.
Part-time hours
Per the ad.
Have the right to work in Spain
Randstad España doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Catalan
The ad asks for Catalan, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.
This job was automatically translated to English.
We are looking for an Incident Operator to join our team in a high-traffic and dynamic environment.
The selected person will be responsible for ensuring efficient management of incidents that may arise during daily activities at the various facilities, ensuring a rapid response and smooth communication with the coordination staff.
Main duties:
Management and reporting: Report and escalate any incident detected through the digital management system.
User service: Resolve immediate issues related to any type of incident, whether maintenance, medical, user service, IT, cleaning...
Coordination: Maintain constant communication with maintenance, security, and facility coordination staff.
Follow-up: Generate alerts and track the resolutions of reported incidents to ensure quality of service.
Record keeping: Update the historical database of incidents, types, and zones to facilitate analysis and continuous improvement of the service.
Availability to work the evening shift
Evening shift schedule: Monday to Friday from 2:00 PM to 6:30 PM or 6:30 PM to 11:30 PM
Customer service skills and ability to resolve conflicts in active situations.
Ability to work with digital tools (forms, mobile/tablet environment).
Proactivity and autonomy in escalating incidents.
Proficiency in Catalan and Spanish (English level will be valued).
Previous experience in public-facing positions, access control, or care at sports/cultural venues will be valued.
Skills in composure, adherence to procedures, and basic technical software knowledge.
Strong communication skills and teamwork.
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Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.
For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.
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