IT Infrastructure and Operations Technician

Do you want to be part of the leading company in the energy and telecommunications sector?
If you are motivated by the challenge of the energy transition and the development of telecommunications and want to be part of it, are you up for the challenge?

Why Redeia?
We were born as the world's first TSO. Today we are a global manager of essential electricity and telecommunications infrastructure and a key player in the ecological and digital transformation. Redeia's identity reflects our true core: the network. A network made up of five brands, more than 2,100 professionals, and millions of people united by the value of what is essential.
Our purpose: to guarantee electricity supply and connectivity, promoting a fair ecological transition based on sustainability criteria, valuing our neutrality, and contributing to social and territorial cohesion. We are ready!

We are looking to bring on board an IT Infrastructure and Operations Technician to join the IT Infrastructures and Operations Department at Redeia Corporación.

1. Collaborate in the design, definition, and maintenance of a technical architecture for Redeia's IT infrastructures that provides business units with an integrated, high-quality, secure, and efficient service.
2. Manage, coordinate, and support the production rollout and operation of the IT technological solutions to be implemented within the digital workplace scope, in accordance with the established quality, efficiency, and reliability levels.
3. Coordinate the implementation of technical security measures in the technology field, proposing improvements for consideration.
4. Organize the development of technology project plans and technology renewal, as well as participate in cybersecurity plans within their area of responsibility.
5. Administration, operation, and improvement of the IT infrastructures associated with Redeia's digital workplace.
6. Coordination and resolution of complex incidents.
7. Define and coordinate the testing and execution activities necessary to implement infrastructures and the digital workplace.
8. Manage the processes for contracting new services and projects within the department, as well as carry out contract follow-up.
9. Manage relationships with suppliers regarding infrastructure services within their scope of responsibility.

University technological studies or equivalent training (Computer Engineering, Telecommunications Engineering, or equivalent).

+5 years of solid experience in IT systems administration within the digital workplace scope:

• Advanced administration, platform securing, and evolution of the Microsoft 365 environment, including Exchange Online, SharePoint Online, Teams, OneDrive, Power Platform, licenses, roles, mailboxes, groups, and permissions.
• Management and administration of hybrid environments (Exchange, hybrid identity, and synchronization).
• Administration of Microsoft Intune / SCCM including Autopilot, compliance policies, configuration profiles, applications, reporting, and lifecycle management of Windows, iOS, and Android devices, base configurations, and device security.

Knowledge and experience in:

• Administration of Microsoft Entra ID, definition of conditional access policies, MFA, PIM administration, groups, roles, and corporate applications.
• Administration and governance of corporate AI platforms (Microsoft Copilot and other authorized AI tools). Definition of usage and security policies. License management and adoption. Identification of user productivity use cases.
• Leadership and implementation of Digital Employee Experience (DEX) tools. Analysis of real user experience based on telemetry, proactively identifying incidents and service degradations. Design of automatic remediation and automation.
• Automation and scripting with PowerShell
• Capacity for diagnosis, coordination, and leadership in the resolution of complex problems (performance, connectivity, application and system errors).
• Coordination of cross-functional projects with the different infrastructure, cybersecurity, and applications groups.
• Knowledge and interest in cybersecurity.

Certifications in the administration and operation of systems within the digital workplace scope will be valued, such as for example:

• Microsoft 365 Certified: Administrator Expert (MS-102).
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
• Microsoft Identity and Access Administrator (SC-300).
• Microsoft Teams Administrator Associate (MS-700).
• Certifications related to Digital Employee Experience (DEX), workplace analytics, or automation.
• Certifications related to the virtual desktop scope: (Omnissa - Horizon, Azure Virtual Desktop)
• ITIL v4 Foundation.

Capabilities:

• Passion for technology
• Teamwork
• Proactive / with initiative
• Hands-on and results-oriented. Ability to work in crisis situations
• Research and learning capacity
• Automation and continuous improvement mindset

• A stable, quality job, where employability and functional mobility are key drivers for professional growth and development.
• An environment that promotes diversity and equality.
• Work-life balance, with different conciliation measures available to you.
• A fair and competitive compensation model, aimed at reducing the pay gap between men and women and promoting equal opportunities.
• Flexible working hours and hybrid work model.
• A key project for the future within the sector. We look forward to having you on board to make it happen!.

Main company commitments

At Redeia we celebrate talent and diversity and we are committed to an inclusive culture, where employees work to generate value for society and improve people's lives, true to our values: respect, integrity, sustainability.
Our employment policy ensures compliance with current legislation and is based on principles such as transparency and equality, ensuring non-discrimination on any grounds, including age, gender, sexual orientation and identity, culture, disability, or any other condition. We base our selection process on the qualifications and skills of the candidates, and we integrate all these commitments into our corporate culture and internal company policies. Are you going to miss the opportunity to develop with us? Come and meet us!.