Technical Helpdesk Engineer

At Scania Ibérica, we are part of a global company present in more than 100 countries, a leader in sustainable transport solutions with more than 130 years of history. We design trucks, buses, engines, and services that drive more efficient and environmentally friendly mobility.

Our Swedish roots combine with Iberian character to create an environment where rigor, commitment, and closeness are our identity. Here, every person matters and every professional stage has a clear direction.

Because we have a defined purpose: to transform transport while caring for the planet and people.

Because we believe in useful technology: that which is learned, mastered, and applied with purpose.

And because here we move forward as a team: in our workshops, teamwork is one more tool at your disposal.

We are looking to bring on a Technical Helpdesk Engineer profile, whose mission will be to guarantee effective technical support to the network, facilitating the diagnosis and resolution of incidents and contributing to maximizing vehicle availability and service quality.

Main responsibilities

• Diagnose and resolve technical incidents, including cases of special complexity.
• Manage and follow up on technical cases until their resolution. Identify and communicate possible quality deviations detected during incident analysis.
• Contribute to the standardization and continuous improvement of Technical Support processes.
• Share knowledge and best practices to improve the technical capacity of the network.
• Collaborate with dealerships, workshops, customers, and corporate teams in the resolution of incidents.

Do you feel ready to take the next step and be part of something that truly leaves a mark? If so, your next professional challenge is here. At Scania, you will find continuous training, cutting-edge technology, and a team that supports each other both inside and outside the workshop.

Join a brand with history... and with a great future ahead. Join Scania!