Patient Experience & Support - Spanish Market

👀 We would love to meet you if...

You enjoy helping people, solving problems, and offering excellent service experiences.

You will likely be a great fit for this role if you have:

✔ At least 1 year of experience in customer service, patient care, or similar positions.

✔ Native or bilingual level of English.

✔ Excellent communication and interpersonal skills.

✔ Empathetic, decisive, and service-oriented profile.

✔ Ability to manage multiple tasks simultaneously in dynamic environments.

✔ Attention to detail and commitment to quality.

✔ Good proficiency with digital tools and the Microsoft Office suite.

✔ Positive attitude, ability to learn, and orientation toward teamwork.

✔ Work permit and necessary documentation according to current regulations.

➕ Previous experience in healthcare environments, HealthTech, or medical appointment management will be valued.

➕ Experience in international or multicultural environments will be a plus.

Help us drive the future of health technology!

At Top Doctors Group, we work to improve the way people access healthcare. Through technology, we connect patients, healthcare professionals, and clinics to offer a more accessible, efficient, and human experience.

We are currently present in 10 countries and develop digital solutions that help thousands of medical specialists boost their activity and millions of people find the healthcare they need.

We believe that finding the right specialist can change a person's life. That is why we continue to grow and are looking for people with a vocation for service, empathy, and customer orientation who want to contribute to improving the patient experience in an international, dynamic, and constantly evolving environment.

Because you will have a direct impact on the patient experience during some of the most important moments of their healthcare journey.

As Patient Experience & Support, you will accompany patients in managing their medical appointments, resolve doubts, manage incidents, and provide them with the necessary support so that their experience is as simple, fast, and satisfying as possible.

This role goes beyond traditional customer service. You will be a point of reference for patients, helping them navigate their healthcare process and contributing to them receiving excellent care.

Your work will have a direct impact on patient satisfaction and on our mission to make healthcare more accessible through technology.

• Attend to and accompany patients through different communication channels.

• Manage requests, incidents, and medical appointment follow-ups in a close and decisive manner.

• Guarantee an excellent experience in every interaction with the patient.

• Coordinate and supervise the correct daily management of medical schedules and appointments.

• Use internal tools and digital systems to perform process monitoring and updates.

• Work with agility and adaptability in a dynamic environment.

• Collaborate closely with different internal teams to guarantee the best possible experience for both patients and specialists.

• Identify opportunities for improvement and contribute to the operational excellence of the service.

This opportunity arises initially as a temporary position to cover a replacement. However, we are looking for talent with a vision for the future: there is the possibility of continuity and conversion to a permanent contract once the replacement period has ended, depending on the company's needs and the person's fit and evolution within the team.