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Telephone Sales and Support Agent (Native Basque)

On-site in València·Part-time·Added 4 months ago (last checked 2 Nov)

Concentrix

156 open roles

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Our summary

Salary: €13,886 a year
Work mode: On-site, València
Contract: Part-time
Spanish: Fluent
Other languages: Basque

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Bilingual level of native Spanish and Basque
Good verbal and written communication
Customer orientation, empathy, and flexibility
Ability to work in a team, organization, and high motivation
Negotiation skills and commercial orientation

Language Requirements: Basque (Required), Spanish

Nice to have

Advanced IT knowledge

Pay & benefits

What you'll get

Professional growth and personal development

This is a great opportunity to experience the power of the future and develop "friends for life" at the same time. We will provide you with all the training, the most advanced technologies, and the ongoing support you need to succeed.

30h contract with a schedule from 12:00 to 18:00
Office in an excellent location in Valencia
Salary: €13,886.01 gross + up to €1,143.05 gross in annual bonus
Referral bonus
Complete and paid training regarding the company and the project
Professional development program and specialized courses

Experience your best self

At Concentrix, we invest in those who change the game because we know that when our people thrive, our customers do too.

If this sounds like the next step in your career, we want to hear from you. Apply today and discover why more than 440,000 game-changers around the world consider Concentrix their preferred employer.

The role

Job Title:

Phone account manager and sales (Native Basque speaker) - On-site - LL01

Job Description

The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

Technical Support Agent - Spanish Market - On-site LL01

If you are looking to grow, as a Technical Support Agent in Valencia (on-site), you will be part of our innovative team, driving leading brands in sectors such as technology, finance, travel, fashion, healthcare, and much more.

As a Phone Technical Support Agent, you will:

Provide customer service via telephone and email, guaranteeing an exceptional experience when using our products
Perform an initial diagnosis of reported incidents, identifying possible functional faults and determining the best solution
Manage customer requests, keeping them informed at all times about the status of their cases and offering agile and effective responses
Coordinate visits with the technical service when necessary, ensuring an efficient and timely resolution of problems
Contribute to the continuous improvement of customer satisfaction, collecting feedback and proposing improvements in processes and service
Your role will be key to guaranteeing a frictionless experience for our customers, combining service, analysis, and technical resolution skills to maintain high standards of quality and service.

How you'll work

Time Type: Part time

Hiring process

Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do

Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.

In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.

Industry: BPO
Founded: 2006
Employees: 100,000+
Headquarters: Tempe, USA
In Spain: Barcelona

Good to know if you are moving

Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.

In their own words

About the company & team

Ready to take the next big step? We are the global leader in technology and services that powers the brands of the future. We help well-known brands—the ones you use every day—improve their businesses with integrated technology and solutions in more than 70 countries.

In everything we do, we believe in doing what is right for people: our clients, their customers, our people, our community, and our planet.

We welcome with open arms those who change the game: people of diverse backgrounds, curious and willing to learn. Your natural talent for helping others and going one step beyond the WOW for our customers will fit perfectly with what we do.

We are dedicated to creating a diverse, inclusive, and authentic work environment where everyone can learn and develop. If you think you don't meet all the requirements, we encourage you to apply. We will do everything possible to find the right position for you, now or in the future.

Additional information

We are committed to providing equal employment opportunities and a workplace free of discrimination and harassment. All our hiring decisions are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnic origin, family status, or any other status protected by applicable law.

Location: ESP Valencia - Av. d'Aragó, 30

All open roles at Concentrix