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Customer Operations (Portuguese speaker)

Hybrid in Madrid·Full-time·Added today (last checked 27 Oct)

Agency

Michael Page España

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Our summary

Salary: €25,000 a year
About €1,650 a month after tax.
Hours: 40 hours a week
Work mode: Hybrid, Madrid
Contract: Fixed-term, full-time hours
English: Required
Other languages: Portuguese

Visa options

The ad rules out sponsorship
Per the ad: “hold a valid EU work permit for full-time employment”

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Must be based in Madrid (or able to relocate immediately) and hold a valid EU work permit for full-time employment (40 hours per week).
Advanced proficiency in English and Portuguese, both spoken and written.
Previous experience in customer service or similar roles.
Ability to work with computer tools and customer management systems.
Ability to solve problems and manage multiple tasks efficiently.
Proactive and results-oriented attitude.

Pay & benefits

What you'll get

A fixed-term contract of 10 months with a real possibility of joining the team permanently.
Competitive salary of €25.000 gross per year.
Professional working environment within a large organisation based in Madrid.
Access to continuous training and professional development.
Hybrid working model with 3 days of home working.
Free shuttle bus from different points in Madrid to access their offices.

The role

We are looking for a professional fluent in Portuguese to join the Customer Operations department in the industrial and manufacturing sector. This person will be responsible for managing and optimising customer service operations to ensure customer satisfaction.

10 months with a real possibility of joining the team permanently
3 days of home working

What you'll do

Efficiently and professionally handle customer inquiries and requests in Portuguese and English.
Coordinate orders and ensure that established deadlines are met.
Resolve issues related to products or services in collaboration with other departments.
Update and maintain accurate records of customer interactions in the internal system.
Collaborate with the team to improve the department's processes and workflows.
Provide administrative support to the operations team.
Ensure compliance with company policies and procedures.
Prepare reports related to the activities of the Customer Service department.

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.

Industry: Staffing

In their own words

About the company & team

Our client is a large organisation in the industrial and manufacturing sector that stands out for its focus on quality and efficiency in operational processes. They offer a professional environment with opportunities for learning and development.

All open roles at Michael Page España