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92,000+ live jobsSenior CXM Strategist
On-site in Madrid·Full-time·Added yesterday (last checked 28 Oct)
Our summary
- Work mode
- On-site, Madrid
- Contract
- Full-time
- Experience
- Senior level



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The role
Key responsibilities:
Leads the building, development and delivery of strategic omni-channel marketing plans
Continually monitors current marketing trends, new technology solutions and competitive strategies - and then translates them into new marketing ideas for clients
Shows a strong understanding of differences in marketing to customers in different verticals and environments
Develops trusted, long-term relationships with key client contacts and executives
Ensures meaningful client value is delivered through a mix of best-practice solutions, skills, capabilities and original thinking
Manages team members to deliver strategy projects correctly and on-time
Collaborates and develops relationships with internal teams (account management, operations, creative, analytics etc.) and partner agencies to understand the feasibility of cross-channel recommendations/ plans
Identifies key data points and measurements to show the impact of our approach and strategy on the client's business
Location: Madrid
Brand
Merkle
Time Type: Full time
Contract Type
Permanent
About Dentsu
Dentsu is a global advertising and marketing services company, founded in Tokyo in 1901, with a presence in over 145 countries and regions. It operates through a network of agencies including Dentsu Creative, Carat, iProspect, dentsu X, and Merkle, delivering integrated services across Media, CXM (Customer Experience Management), and Creative, with a focus on end-to-end experience transformation and business transformation for major brands.
- Industry
- Advertising and Marketing Services
- Founded
- 1901
- Employees
- 50,000–100,000
- Headquarters
- Tokyo, Japan
- In Spain
- Madrid, Barcelona
Good to know if you are moving
- Dentsu has a dedicated Spain office, with roles in media, creative, and technology, offering opportunities for international professionals.
- The company operates in over 145 countries, providing a global network that may facilitate cross-border career mobility.
- Dentsu's Spain operations are part of a large global organization, with a strong focus on digital transformation and data-driven marketing.
- The company's careers page lists roles in Spain such as Salesforce Consultant, Data Engineer, and Frontend Developer, indicating a need for tech and data skills.
- Dentsu emphasizes innovation and sustainability, which may appeal to professionals seeking a purpose-driven employer.
Location
Dentsu · Madrid
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