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SOC Service Delivery Manager

Hybrid in Madrid·Full-time·Added today (last checked 4 Nov)

DEVOTEAM

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Our summary

Work mode: Hybrid, Madrid
Contract: Full-time
English: Required
Experience: 5+ years

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

Languages

English C1

The role

We are looking to stably incorporate into our Cyber projects Unit a Security Service Delivery Manager with 5+ years of experience in a SOC / MSSP environment, including at least 2 years in service delivery, team leadership, or customer service management.

What you'll do

Take charge of the daily delivery of SOC services for an assigned client portfolio, ensuring that contractual SLAs and KPIs are systematically met

Act as the main escalation point and trusted contact person for client stakeholders, from technical managers to CISOs

Lead periodic service review meetings (weekly, monthly, or quarterly) with clients, presenting incident trends, SLA compliance, and improvement plans.

Manage client expectations proactively, translating technical details into clear and business-relevant language, aimed at non-technical stakeholders.

How you'll work

Hybrid working model (3 days remote, 2 days in-person Madrid or Barcelona city)

Required technologies

Google Secops (essential),

Microsoft Sentinel,

PaloAlto XSIAM,

CrowdStrike NGSIEM, CrowdStrike Falcon,

Sophos Intercept X,

Sentinel One,

Microsoft defender ATP

About DEVOTEAM

Devoteam is a global IT consulting and digital transformation company headquartered in Levallois-Perret, France. With over 10,000 employees across more than 20 countries, Devoteam helps organizations leverage technology, particularly cloud platforms like Google Cloud, AWS, and Azure, to drive innovation and business growth. The company operates in multiple sectors, offering services in cloud engineering, cybersecurity, data analytics, and identity management.

In Spain, Devoteam has a significant presence with offices in Madrid and Barcelona, and many roles are offered with remote or hybrid work options. The company is known for its strong partnerships with major cloud providers and its focus on digital transformation. For international professionals, Devoteam offers opportunities to work on cutting-edge projects in a multicultural environment, with many positions requiring English proficiency and offering the possibility of fully remote work.

Founded: 1995
Employees: 10,000–15,000
Headquarters: Levallois-Perret, France
In Spain: Madrid, Barcelona

Good to know if you are moving

Devoteam has offices in Madrid and Barcelona, with many roles offering 100% remote work across Spain.
The company is a Google Cloud Premier Partner, offering opportunities to work on cutting-edge cloud projects.
Many positions require English proficiency, making it accessible for international professionals.
Devoteam provides a multicultural work environment with employees from various countries.
The company offers career development programs and certifications in cloud and cybersecurity.

In their own words

About the company & team

Devoteam is a leading European consultancy focused on digital strategy, technology platforms, cybersecurity, and business transformation through technology.

Technology is in our DNA, and we believe in it as a lever capable of driving change for the better, maintaining a balance that allows us to offer our client portfolio top-tier technological tools, but always with the closeness and professionalism of a team that acts as a guide along the way.

Devoteam has been committed to technology serving people for over 30 years. With more than 10,000 people in the group, across 20 countries in Europe, the Middle East, and Africa.

All open roles at DEVOTEAM