N1 Support Technician (High English)

• Description: The person hired will join the client's IT structure and the team of 3 people that DVT currently has at the client's site. Their mission will be to carry out support tasks as an end-user IT technician.
• Main tasks and responsibilities:
• User Support:
  • Onsite workstation support: Apps, devices (PCs, Tablets), communications, cabling.
  • Ticket Management (Requests, Incidents)
  • Ticketing: Handling, logging, classification, tracking and resolution on first call and/or escalation to a higher level, of all incidents and requests from users.
    • The ticketing app is Service Now.
  • Remote User Support Tools.
  • M365 N1 Support
• User Management in Active Directory:
• Unlocking users/Resetting passwords
• Identity provisioning (creating, modifying, deleting)
• Assigning permissions.
• Management and maintenance of audiovisual rooms
  • Configuring and adjusting devices.
  • Connecting and checking cabling.
• Copiers / printers:
• Configuring copiers for users.
• Printing issues.
• Microcomputer tasks:
  • Control of the computer equipment inventory (PCs, mobile terminals, tablets, monitors, etc.).
  • Maintenance and updating of the equipment fleet: terminals, App updates, corporate image, licenses...
• WIFI: User support for managing and configuring wifi network access.

-        Minimum experience: more than 2 years in a similar role. Experience in global companies with international presence is a plus.

-        Languages: English, minimum level B2. If the candidate does not have certification, during the 6-month probationary period, they must commit to obtaining it. The cost of the certification exam will be covered by Devoteam.

-        Minimum education: Higher Level Training Cycle (FP Grado Superior) in IT, Telecommunications, or similar.

-        Knowledge:

• Ticketing tools
• Microsoft Office365
• Micro IT / Administration and configuration of devices (PCs, tablets...) using tools such as Intune or similar.
• Adobe package

o    Initiative and proactivity

o    Good communication skills with different stakeholders (users and IT department), customer service orientation.

o    Strong analytical and problem-solving skills.

o    Proactive, responsible, and committed to service.

o    Ability to work both independently and as part of a team.