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Call Center Supervisor

On-site in Adeje·Full-time·Added 16 days ago

Dreamplace Hotels & Resorts

12 open roles

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Overview

Job details

Permanent contract
Full-time hours.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Adeje
No relocation package mentioned.

This job was automatically translated to English.

Requirements

What we're looking for

Previous experience in Call Center supervision, reservations, or customer service.
Leadership and team management skills.
Orientation towards results and quality.
Good organizational and communication skills.

Nice to have

Experience in the hotel sector.
Knowledge of Diabolocom, Qlik, Witbooking, and PMS.
Experience in KPI analysis, quality audits, and training.
Level of English and other languages.

The role

At Dreamplace Hotels, we are looking for a person with experience in team management, a results orientation, and the ability to work with technological tools, data analysis, and demanding quality standards.

The selected person will be responsible for coordinating the team, guaranteeing the correct functioning of the work systems, driving the improvement of commercial results, and ensuring an excellent customer service experience.

What you'll do

Supervise, lead, and develop the Call Center team.
Guarantee service quality and improve customer service standards.
Drive sales and the achievement of commercial objectives.
Manage the department's technological systems and tools.
Monitor budgets, sales, and expenses.
Plan and coordinate groups, events, and commercial needs.
Guarantee compliance with security processes and internal procedures.
Identify and develop the team's talent.
Manage conflicts and complex situations effectively.
Participate in commercial meetings and coordinate with other areas of the company.
Participate in the selection of new team members.

About Dreamplace Hotels & Resorts

Dreamplace Hotels & Resorts is a hospitality company operating a portfolio of hotels and resorts across the Canary Islands, Spain. The company focuses on providing accommodation, dining, and leisure services, with properties such as Hotel Gran Tacande, Hotel Tagoro, Hotel Cristina, and Hotel Tigotan. It is part of the regional tourism industry, catering primarily to international and domestic travelers visiting the islands.

Dreamplace has a strong presence in the Canary Islands, with operations spanning multiple islands including Gran Canaria and Lanzarote. The company employs a diverse workforce, including roles in housekeeping, food and beverage, maintenance, animation, and spa services. For international professionals, the company offers opportunities to work in a dynamic hospitality environment in a popular tourist destination, with positions that may require Spanish language skills and local work permits.

Industry: Hospitality
Headquarters: Canary Islands, Spain
In Spain: Canary Islands
Website: dreamplacehotels.com

Good to know if you are moving

The company operates in the Canary Islands, a Spanish territory with a subtropical climate, offering a unique work environment for hospitality professionals.
Open roles include positions in housekeeping, food and beverage, maintenance, and animation, which may require Spanish language proficiency.
Some positions are part-time, such as the 20-hour and 30-hour roles, which may suit individuals seeking flexible work arrangements.
The company has properties on multiple islands, including Gran Canaria and Lanzarote, providing potential relocation opportunities within the archipelago.
For international hires, work authorization in Spain is typically required, and the company may support visa processes for qualified candidates.

All open roles at Dreamplace Hotels & Resorts