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Junior Customer Success Agent - DACH Market

Hybrid in Barcelona, Cataluna +1·Added 3 days ago (last checked 15 Oct)

EF Education First

9 open roles

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Overview

Work mode: Hybrid, Barcelona, Cataluna, Spain / Barcelona
English: Required
Other languages: German
Benefits: Private health insurance, flexible pay plan, meal vouchers, gym access

Visa options

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Skills

Requirements

What we're looking for

The candidate must be already based in Barcelona.
1 - 2 years experience in Customer Service minimum.
An advanced/native level of German.
A minimum of a speaking B2 level of English
Customer-focused approach. and target-driven attitude
Ability to communicate effectively and concisely to customers.
Cultural awareness and ability to work within a team.

Pay & benefits

What you'll get

Fixed salary + commission plan
Flexible working: 2 days at the office, 3 from home
28-day holidays/year
Flexible Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets
Wellhub discounts
Internal Career Path and opportunities internationally.
Work in a multinational office.
Work with passionate and enthusiastic people.

The role

EF- English Live Customer Service Team is looking for an enthusiastic person with a high level of German to join our European team in Barcelona's office.

As a Junior Customer Success Agent - DACH market you will be responsible for providing customer support and guidance in our online English courses.

What you'll do

Organize and host engaging onboarding webinars to introduce new students to EF English Live's platform, features, and learning resources.
Monitor customer payment schedules and ensure timely payments.
Work proactively with students to identify solutions and prevent cancellations.
Act as the main point of contact for students, providing support through multiple channels, including video calls, phone, chat, and email.
Represent the EF English Live brand and deliver on its promise: "Learn English. Finally."
Investigate and escalate technical or teacher-related issues to central teams, following up to ensure effective resolution.

About EF Education First

EF Education First is a global education company specializing in language training, educational travel, academic degrees, and cultural exchange programs. Founded in 1965, EF operates in over 100 countries and is one of the largest private education organizations in the world, with a strong focus on immersive learning experiences and international mobility.

In Spain, EF has a significant presence with offices in Madrid and Barcelona, offering roles in sales, customer service, and educational program support. The company is known for its multicultural work environment, with teams composed of professionals from various nationalities, making it an attractive option for international hires seeking to work in Spain while leveraging their language skills.

Industry: Education
Founded: 1965
Employees: 50,000+
Headquarters: Lucerne, Switzerland
In Spain: Madrid, Barcelona
Website: ef.com

Good to know if you are moving

EF has a highly international workforce, with employees from over 100 nationalities, making it easy for expats to integrate.
The company offers language learning opportunities to employees, which can be beneficial for those looking to improve their Spanish.
EF's Spain offices are located in major cities like Madrid and Barcelona, providing vibrant urban lifestyles and strong expat communities.
Roles such as Junior Sales Consultant and Customer Success Agent often require multilingual skills, making them ideal for international professionals.
EF provides structured training and career development programs, supporting long-term growth within the organization.

All open roles at EF Education First