El Corte Inglés is the largest department store group in Europe and a dominant force in the Spanish retail landscape. Headquartered in Madrid, the conglomerate operates a diverse portfolio including department stores, supermarkets, travel agencies, and insurance services. With a workforce of tens of thousands, it serves as a primary pillar of the Spanish economy and a leader in consumer goods distribution.

For international professionals, El Corte Inglés offers a gateway into the Spanish corporate world, particularly within its expanding digital, IT, and logistics hubs. While customer-facing roles typically require high Spanish proficiency, the company's focus on e-commerce and supply chain modernization has increased demand for specialized technical talent and project managers from diverse backgrounds.

Founded in 1940 by Ramón Areces in Madrid, the company began as a small tailor shop. Over several decades, it expanded through aggressive growth and acquisitions to become Spain's most iconic retail conglomerate.

For international professionals

Largest department store chain in Europe with a massive physical and digital footprint across Spain.
Offers a wide variety of roles ranging from specialized tech and engineering to corporate management and retail.
Headquartered in Madrid with a presence in every major Spanish city and province.
Currently undergoing a significant digital transformation, creating opportunities for international IT and e-commerce experts.
Known for providing long-term career stability and being one of the most recognized brands in the country.

Journey Builder

El Corte Ingles

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Are you looking to develop your talent and find a place where your effort is recognized? We offer a dynamic, close-knit, and forward-looking environment. Here, every day is a new opportunity to learn, grow, and shine. Imagine being part of a diverse team where evolution and customer service are our priority. At El Corte Inglés, our work is a shared passion.

The project awaiting you.

At El Corte Inglés, we are looking for someone to lead the evolution of our processes and customer journeys, coordinating omnichannel communication and automation initiatives with a focus on improving the customer experience.

We are looking for a profile with experience in Salesforce Marketing Cloud, capable of coordinating projects, managing priorities and teams, acting as a link between business, technology, and operations.

Main functions and requirements.

Lead and coordinate Salesforce Marketing Cloud and Marketing Automation projects.
Manage and prioritize the work of a specialized team.
Design and supervise customer journeys and omnichannel communications.
Coordinate the execution of campaigns together with business, technology areas, and providers.
Drive process automation initiatives using AI tools and intelligent agents.
Analyze results and KPIs using Power BI and other reporting tools.
Identify opportunities for continuous improvement in processes, automations, and customer experience.
Ensure the correct execution of communications and compliance with quality standards.

Requirements:

At least 3-5 years of experience in similar roles.
Solid experience as a Salesforce Marketing Cloud user.
Knowledge of: Journey Builder and automation of Email marketing campaigns, Segmentation, and personalization.
Experience working with multiple stakeholders and cross-functional teams.
Knowledge of Power BI.
Ability to translate business needs into functional solutions.
Knowledge of SQL and HTML (valued).
Interest or experience in process automation through AI and agents.

We offer a variety of social benefits that will contribute to your well-being.

- Exclusive discounts and financing options.

- Life insurance.

- Corporate University.

- Continuous training for professional development.

- Study grants for employees' children.

- In-house Medical Service.

- Flexible remuneration plan.

If you find this position interesting, we invite you to apply, as your experience could be very valuable to us. In our company, everyone is welcome.

View original advert (Spanish)

¿Buscas desarrollar tu talento y un lugar dónde tu esfuerzo sea reconocido? Te ofrecemos un entorno dinámico, cercano y de futuro. Aquí, cada día es una nueva oportunidad para aprender, crecer y brillar. Imagina formar parte de un equipo diverso, donde la evolución y el servicio al cliente son nuestra prioridad. En El Corte Inglés, nuestro trabajo es una pasión compartida.

El proyecto que te espera.

En El Corte Inglés buscamos una persona para liderar la evolución de nuestros procesos y customer journeys, coordinando iniciativas de comunicación omnicanal y automatización con foco en la mejora de la experiencia de cliente.

Buscamos un perfil con experiencia en Salesforce Marketing Cloud, capaz de coordinar proyectos, gestionar prioridades y equipo, actuando como nexo entre negocio, tecnología y operaciones.

Funciones principales y requisitos.

Liderar y coordinar proyectos de Salesforce Marketing Cloud y de Marketing Automation.
Gestionar y priorizar el trabajo de un equipo especializado.
Diseñar y supervisar customer journeys y comunicaciones omnicanal.
Coordinar la ejecución de campañas junto con áreas de negocio, tecnología y proveedores.
Impulsar iniciativas de automatización de procesos mediante herramientas de IA y agentes inteligentes.
Analizar resultados y KPIs mediante Power BI y otras herramientas de reporting.
Identificar oportunidades de mejora continua en procesos, automatizaciones y experiencia de cliente.
Garantizar la correcta ejecución de las comunicaciones y el cumplimiento de estándares de calidad..

Requisitos:

Experiencia de al menos 3-5 años en roles similares.
Experiencia sólida como usuario/a de Salesforce Marketing Cloud.
Conocimiento en: Journey Builder y automatización de campañas Email marketing, Segmentación y personalización
Experiencia trabajando con múltiples stakeholders y equipos transversales.
Conocimiento de Power BI.
Capacidad para traducir necesidades de negocio en soluciones funcionales.
Conocimientos de SQL y HTML (valorables).
Interés o experiencia en automatización de procesos mediante IA y agentes.

Te ofrecemos una variedad de beneficios sociales que contribuirán a tu bienestar.

- Descuentos exclusivos y opciones de financiación.

- Seguro de vida.

- Universidad Corporativa.

- Formación continua para el desarrollo profesional.

- Ayudas al estudio para hijos e hijas de empleados.

- Servicio Médico propio.

- Plan de retribución flexible.

Si te resulta interesante este puesto, te invitamos a que apliques, ya que tu experiencia podría ser muy valiosa para nosotros. En nuestra empresa todas las personas son bienvenidas.