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Call Center Manager

Hybrid in Artés·Full-time·Added 13 days ago

Empatif Recruiting

40 open roles

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What they offer

  • Permanent contract

    Full-time hours.

  • Hybrid

    Office and home days — the ad has the split.

What they ask for

  • Have the right to work in Spain

    Empatif Recruiting doesn't mention sponsorship in the ad.

  • Work in English

    English is required, per the ad.

  • Be near Artés for hybrid days

    No relocation package mentioned.

This job was automatically translated to English,.

The role

Job description

Empatif is a group specialized in Human Resources management with over 25 years of experience in the market. We are strategically located in different points across the country.

Our main mission is to make people happy, help them grow, and make them more competitive. We enhance the value of companies through people. Really.

From our Recruiting division, we collaborate with a leading company in automation solutions for smart buildings and homes, located in Artés, in the search for a Call Center Manager

What will your duties be?

  • Convert leads generated by marketing into real commercial opportunities.
  • Lead and organize the Lead Development team, setting priorities and ensuring day-to-day motivation.
  • Define, monitor, and ensure compliance with the department's KPIs and commercial objectives.
  • Make and supervise commercial calls, ensuring quality and results.
  • Act as a point of connection and coordination with the central department in Austria, ensuring smooth and aligned communication.

Requirements

What we're looking for

  • Experience in sales call centers and team leadership/coordination.
  • Results-oriented mindset and ability to meet KPIs, with CRM proficiency
  • Intermediate to advanced English level
  • Knowledge of the commercial sector (installation, technology, or home automation) is a plus.
  • Leadership, organization, negotiation, and communication skills, with a proactive attitude and business vision.

About Empatif Recruiting

Empatif Recruiting is a specialized technical and industrial recruitment agency based in Vic, Spain. The company focuses on connecting skilled professionals with opportunities in sectors such as engineering, construction, industrial maintenance, and technical services, operating primarily within the Catalan and Spanish markets. Their recruitment services cover a wide range of roles, from technical architects and structural engineers to commercial and administrative positions, with a strong emphasis on bilingual (Catalan/Spanish and English) capabilities for international-facing roles.

For international professionals, Empatif Recruiting offers a direct gateway into Spain's industrial and technical job market, particularly in Catalonia. The company's roles frequently require technical certifications (PRL, quality control, electromechanical maintenance) and often list English as a requirement, making it accessible for non-Spanish speakers. Their presence in Vic, a city in the Barcelona province, places them within a dynamic regional economy while maintaining a local, specialized recruitment approach.

Industry
Recruiting
Website
empatif.com

In their own words

About the company & team

  • Permanent contract
  • Fixed salary based on experience
  • Flexible schedule, Monday to Thursday from 8:00 AM to 5:00 PM, and Friday from 7:00 AM to 3:00 PM
  • One remote work day after the training period
  • Opportunity for growth and development within an expanding international company
All open roles at Empatif Recruiting

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