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Customer Service Agent

On-site in Barcelona·Full-time·Added 3 days ago (last checked 1 Nov)

Agency

Adecco España

3688 open roles

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Our summary

Work mode: On-site, Barcelona
Contract: Fixed-term, full-time hours
Spanish: Fluent
Other languages: Catalan
Education: Compulsory secondary education (ESO)

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Contact Center

This job advert was originally written in Catalan.

Requirements

What we're looking for

Requirements- Essential: bilingual level of Catalan and Spanish (two Catalan level tests will be conducted).

- Previous experience in customer service within the contact center sector.

- Good command of IT tools and keyboard agility.

- Secondary education (ESO, Baccalaureate or equivalent).

- Good oral and written communication skills.

Essential: bilingual level of Catalan and Spanish (two Catalan level tests will be conducted).

Previous experience in customer service within the contact center sector, MINIMUM 5 MONTHS

Good command of computer tools and typing skills.

Secondary education (ESO, High School diploma or equivalent).

Good oral and written communication skills.

Pay & benefits

What you'll get

What do we offer?- Contract of 38.5 hours per week.

- Salary of 9.72€ GROSS per hour

- Initial contract of 2 months, with the possibility of extension.

- Training: 2 weeks starting 11/16. The first week the training is outside of the contract, but it is remunerated once joined and after passing the 45-day probationary period with €153.30. Training schedule is from 9 AM to 3 PM. The second week training is within the contract from 9 AM to 5 PM.

If you are looking for a stable opportunity, you enjoy customer service and want to be part of a dynamic team, we would love to meet you. We look forward to hearing from you!

The role

Customer Service Agent (Catalan) Food Sector We are looking for people with experience in customer service to join a telephone customer service department in the food sector. To join with a contract on 26/10.

What you'll do

What will your duties be?- Answering customer service calls.

- Resolution of inquiries and incidents.

- Efficient management of requests with quality attention.

- Recording information into IT tools.

How you'll work

- Shifts assigned according to service needs, with availability between 9:00 h and 20:00 h, with one hour for lunch. Schedules may be:- 9:00 h to 18:00 h

- 10:00 h to 19:00 h

- 11:00 AM to 8:00 PM

- Working days from Monday to Sunday, with two weekends off per month.

- On-site work in Barcelona

- Onboarding and start of training on 11/16.

- Start date: 11/23

- Working at: Carrer Tànger 98

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

Hiring process

A VIDEO INTERVIEW IS MANDATORY, WHICH WILL ARRIVE BY EMAIL IN ORDER TO SUBMIT YOUR APPLICATION. WITHOUT IT, YOUR APPLICATION CANNOT BE EVALUATED.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.