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88,000+ live jobsOn-site in Barcelona·Full-time·Added over 3 years ago
First posted 3 years ago, still open when we checked on 9 Oct
€27,000 - €38,400 a year
Gross, as stated in the ad.
About €1,760 - €2,390 a month after tax.
Permanent contract
Full-time.
Have the right to work in Spain
Factorial doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Italian
The ad asks for Italian, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.
Private health insurance
Per the ad: paid by the employer, or taken through flexible pay.
Gym access
Free or discounted, per the ad.
Native or professional Italian and professional English.
1-2 years of experience in Account Management, Customer Success, Sales, or client-facing roles.
Proven ability to drive customer retention, renewals, and account growth.
Experience identifying upselling and cross-selling opportunities.
Strong relationship-building and stakeholder management skills.
Excellent communication and negotiation abilities.
Strong organizational skills and attention to detail.
Ability to manage multiple accounts and priorities simultaneously.
Customer-centric mindset with strong problem-solving capabilities.
Comfortable working in a fast-paced, high-growth environment.
Factorial bets for potential and growth. We currently evaluate all seniority levels, as we believe diversity and collaboration are the key for rocking the world! If you seek a place to demonstrate ownership of your own success, but you don't meet every point of this Job Description, please, apply anyway!
Structured career paths to support your professional growth - we don't believe in dead ends.
Transparent salary grids from 27.000€ to 38.400€ OTE (fixed+variable).
Uncapped monthly variable - your ambition sets the limit, not us!
Competitive ESOP plan 📈
High growth, multicultural and friendly environment 🤝
Healthy life with Wellhub (Gyms, pools, outdoor classes) 🕺🏻
Alan as private health insurance 🩺
Save expenses with Cobee💰
Language classes 👩🏻🏫
Breakfast in the office and organic fruit 🍏
Food discounts with Nora 🍱
Pet Friendly 🐕
Much more that we'll spill during the interview process
Hello! 👋
At Factorial we're looking for a new Account Manager for the Italian Market to help us support and scale our Customer Experience team to the next level. As part of the team in charge of driving customer success, retention, and growth, you'll be in charge of managing customer relationships, identifying expansion opportunities, and ensuring clients achieve long-term value from Factorial.
Ready to be part of the challenge? 🚀
Manage a portfolio of customers and serve as their main point of contact.
Build strong relationships with stakeholders and become a trusted business partner.
Lead customer onboarding and support successful product adoption.
Understand customer processes, challenges, and business goals to maximize value.
Identify upselling, cross-selling, and expansion opportunities within existing accounts.
Drive customer retention and renewal strategies to minimize churn.
Collaborate with Sales, Product, Operations, and Marketing teams to support customer success.
Maintain accurate account records, contract updates, and renewal information.
Monitor customer health and proactively address risks and opportunities.
Gather customer feedback and share insights to improve the product and customer experience.
We own it: We take responsibility for every project. We make decisions, not excuses.
We learn and teach: We're dedicated to learning something new every day and, above all, share it.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast. We think that the worst mistake is not learning from them.
Want to learn more about us? Check our website!
Factorial is a Barcelona-based software company that provides an all-in-one human resources management platform for small and medium-sized businesses. Its cloud-based solution covers HR administration, payroll, time tracking, talent management, and expense management, helping companies digitize and automate their HR processes. Founded in 2016, Factorial has grown rapidly and now serves thousands of customers across Europe, the Americas, and Asia, with a workforce of over 800 employees.
Factorial's headquarters and main engineering hub are in Barcelona, making it a key player in Spain's vibrant tech ecosystem. The company has a strong international presence with offices in Mexico City, São Paulo, and other cities, and its workforce is highly diverse, with employees from over 30 nationalities. For international professionals, Factorial offers a dynamic, fast-paced startup culture, opportunities to work with a global team, and the chance to contribute to a product that is reshaping HR for SMBs worldwide. The company is known for its flat hierarchy, agile work environment, and commitment to employee growth.
Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you're passionate about people and love turning a challenge into a great experience, you'll fit right in.
Founded in Barcelona in 2016, we now have +1,700 employees serving more than 16,000 companies across 112 countries.
Factorial started with a simple idea: companies were spending too much time managing processes and not enough time doing the work they were hired to do: their best work.
But as companies grow, work gets more disconnected. More people, more tools, more information, and more time spent connecting the dots. Generic AI can answer questions, but it doesn't know your company. Every time, you have to give it the context.
Factorial is different. Because it's inside the company, it already knows how it works, including its people, processes, policies, and data. So you can ask it to do real work, from screening candidates and managing expenses to answering questions and creating reports.
AI isn't the goal. Giving people back their time is.
Factorial is the AI for Business that knows companies, connects how work happens across the business, and turns that context into action.
When work changes, so do we.
We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
This role involves leading and coaching a high-performing sales team to drive expansion within existing customers. You will combine active selling with leadership to meet team KPIs.
Pre-sales consultant for the Italian market focusing on payroll and time management products. You will drive customer acquisition and deliver expert consulting. The role is based on-site in Barcelona.
We are looking for a Senior/Staff Site Reliability Engineer to join our Infrastructure Team. You will ensure application performance, scalability, and security while leading technical discussions.
Founding Account Executive to drive sales for Factorial's Finance product in the Italian market. You will manage the full sales cycle from prospecting to closing deals with CFOs.
You will lead a small team of engineers while remaining hands-on with the codebase. The role involves shipping features, mentoring staff, and driving AI-native product development.
You will own the full sales cycle for Factorial's Finance product, targeting CFOs and finance leaders. The role offers a competitive salary and various perks in a high-growth environment.
This role involves prospecting potential customers and qualifying leads to drive pipeline growth for the Italian market.
As a Senior AI Enablement Engineer, you will build reusable AI components and architectures for the entire company. You will partner with business teams to turn ideas into scalable AI use cases.
Lead a team of Account Managers for the Portuguese market. You will drive customer retention, upselling, and team performance. This is an onsite role in Barcelona.
This role manages upselling opportunities for existing Small Accounts in the French market. You will build strong customer relationships and execute the full sales cycle to exceed quotas.
You will lead a team of Onboarding Specialists to drive customer retention and satisfaction. The role offers competitive salary and various perks like private health insurance.
This role focuses on qualifying opportunities and mapping high-potential accounts for the Italian market. You will execute multichannel outreach and book product demos to drive expansion deals.
€32k - €53k
🇬🇧€53k - €67k
Blue Card threshold🇬🇧 🇪🇸€60k - €80k
🇬🇧€1k - €1k
🇬🇧 🇪🇸€30k - €40k
🇬🇧
